Enterprise Customer Success Manager, PermitFlow

Founding

$160-210k

OTE

+ Equity packages + bonus

Senior and Expert level

Remote from US

More information about location

AI pre-construction platform built for construction and trades

Open for applications

AI pre-construction platform built for construction and trades

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Open for applications

$160-210k

OTE

+ Equity packages + bonus

Senior and Expert level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceConstructionSaaSMobile

Company mission

To make pre-construction seamless, empowering builders to start projects faster with confidence.⁠⁠

Job

Company

Role

Who you are

Proven experience: 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
Data-driven: Proven ability to leverage product usage data to uncover actionable insights that drive customer success and demonstrate the value and ROI of the partnership
A builder’s mindset: You bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows

What the job involves

As Founding Enterprise Customer Success Manager, you’ll report directly to the VP, Customer Success and collaborate regularly with the CEO and VP, Operations. Owning our most complex, high-value customer relationships, this role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale
B2B Enterprise Ownership: Own a high-value book of business across onboarding, retention, renewals, and expansion
Drive Onboarding and Implementation: Orchestrate the customer journey from day 1 to ensure time to value is as efficient as possible
Strategic Partnership & Stakeholder Mapping: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success
Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
AI-Driven Product Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions
Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention
Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks

Our take

Aiming to release value in the construction market, PermitFlow is an AI-powered construction permit application and management platform. It exists to simplify the pre-construction process for builders and owners, enabling them to move forward with projects more easily.

The company offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.

Through the deployment of advanced technologies, PermitFlow has kept up with the needs of a changing market, benefitting builders and stakeholders across the nation. As AI has advanced, so too have the company's algorithms, bringing in new functionalities such as voice AI agents that can schedule an inspection as soon as a project is permitted.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Dec 2025

$54m

SERIES B

Feb 2024

$31m

SERIES A

Total funding: $90.7m

Company benefits

Equity packages
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO

Company HQ

Civic Center, New York, NY

Leadership

Francis Thumpasery

(CEO)

Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.

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