Service Desk Intern/CO-OP, SharkNinja
Fall, June to December 2024
Home devices and appliances
Job no longer available
Home devices and appliances
1001+ employees
Job no longer available
1001+ employees
Company mission
To positively impact people's lives every day in every home around the world.
Role
Who you are
- Strong Competencies in desktop support and LAN/WAN technologies
- Experience with Windows 10, Office 365 admin, Azure and Active Directory
- Experience with Microsoft Outlook, PP, Excel, MS Teams
- Must be extremely detailed oriented and highly organized
- Ability to learn new software and hardware applications
- Demonstrated ability to work independently
- Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize
- Strong analytical and problem-solving skills
- Good interpersonal skills: ability to work effectively with all levels and departments
- Mature, team player attitude
- Degree in computer science preferred
- Proficient working with Mac’s
What the job involves
- Support users with Apple and Android mobile devices
- Troubleshoot user problems related to in house business systems
- Troubleshoot and repair standalone PC’s, printers, Mac’s, and other equipment
- Install new PC’s/Mac and printers and other equipment as needed
- Suggests and recommends run for cables, etc. to facilitate computer hook-ups
- Office 365, Azure, Team Viewer, JSM, Cisco VPN, and Adobe CC
- Microsoft Office 365 proficient (Word, Excel, PP)
- Imaging machines Mac and PC’s
- AV support and set up as needed
- Maintain accurate inventory of all components
- Expedite damaged/defective components for repair or replacement
- Place service calls and follow up as required
- Provision badges and access right for associates
Our take
With more people looking for home products that work harders and smarter, SharkNinja has become a household name. Through its Shark line of cleaning and home care tools and Ninja range of kitchen appliance the company creates solutions that simplify daily routines and overall enhance modern living.
SharkNinja has been in operation since 1994, which is testament to the quality and popularity of its products. Since its initial launch in Canada, the company has expanded into the US and the UK. In 2017 SharkNinja was bought by CDH Private Equity for over $1.5 Billion, further proof of its impressive market value. Perhaps more evidence is that it brings in annual revenues of around $4B.
It continues to hold a strong position in the home appliance market too, competiting with big brands like Dyson. Its Shark line lead the US upright vacuum, segment, while its presence in robotics vacuums reflects steady growth in a compeititve space. Since going public, the company has m,aintained a rapid pace of innovation, launching numerous new products eacxh pear and expanding into adjecent categories such as outdoor coolers and grills. With a growing global footprint and a focus ons mart design, usabiluity, and category expansion, SharkNinja is very well positioned to continue shaping the futur of home appliances.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company HQ
Needham Heights, Needham, MA
Leadership
Mark Rosenzweig
(Founder)Founded SharkNinja in 1994. Has won three Red Dot Awards for product Design.
Mark Barrocas
(CEO)Mark joined SharkNinja in 2008 as CEO. Prior to this, he spent 3 years at Aramark Uniform Services as the President of the WearGuard Division. Prior to that, he spent 4 years at Broder Bros as the President and 2 years at Perry Ellis International as VP of Corporate Sales.
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