Senior Technical Support/Integrations Manager, Room Price Genie
German Speaker
More information about location
Smart pricing for hotels
Open for applications
Smart pricing for hotels
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To bring you the best possible pricing with the least possible work.
Role
Who you are
- Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry
- Familiarity and a solid understanding of hotel operations and KPIs
- Experience with hotel technology solutions such as Property Management Systems or Channel Managers
- Familiarity with ticketing systems (such as Hubspot)
- Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML
- Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners
- Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus)
- Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous)
- A strong sense of urgency, persistence, and commitment to meeting deadlines
- Customer-focused mindset with a passion for delivering exceptional customer service
- Exceptional attention to detail and self-direction
- Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively
- A team player with a high ownership mentality, taking pride in your work and driving projects to completion
- Fluent in English with the ability to engage in technical discussions confidently
- C2 Level Proficiency in German
Desirable
- Located in Mannheim, Germany—we love supporting local talent!
- Educational background in Hotel Management, IT, or Business
- Experience writing technical documentation to document issue types and solutions
What the job involves
- As a (Sr.) Technical Support & Integrations Manager at RoomPriceGenie, you will play a pivotal role in bridging technical innovation and customer satisfaction at our fast-growing B2B SaaS company
- This is an exciting and challenging opportunity where you’ll take ownership of diverse responsibilities:
- Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues
- Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases
- Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently
- Uphold integration quality standards to ensure the best connectivity and cooperation with our partners
Our take
Setting and managing room rates is a constant headache for small and medium-sized hotels. Even slight pricing errors can make the difference between profit and loss, and without expert knowledge, they're often left navigating this crucial aspect of their business blindfolded.
RoomPriceGenie's solution simplifies this process by providing an automated pricing system that leverages data analysis to optimise rates. By analysing data from up to 500 nearby properties, it allows hotel managers, even those without prior experience in price management systems, to make informed decisions and maximise revenue.
Recognising the potential of RoomPriceGenie, BADideas.fund invested heavily in the company. This vote of confidence, coupled with the company's global ambitions, arms it with the chance to capture a significant market share and revolutionise the way small and medium-sized hotels approach pricing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Jul 2023
$0.2m
SEED
Aug 2021
$2.2m
EARLY VC
Total funding: $3.8m
Company benefits
- Hybrid Office Model: We offer a flexible and empowering work environment – Genies can work 100% from our offices, 100% remotely, or anywhere between
- Team gatherings: Every year, we bring the whole global team together for a week of networking, work collaboration and some fun plus, we have regular team get-togethers in our offices
- Growth and Development: Every Genie is encouraged to a lifelong learning journey, and we support personal and professional development courses and training. Each year, Genies can get up to 3 extra days off to focus on their development.
- Celebrate your Birthday: Genies get the day off so they can celebrate on their terms
- Wellbeing: Mental health is essential for us. Every Genie has access to Headspace, the worlds leading meditation app, to practice living a happy, healthier and more rested life
- Flexible working hours: To help Genies balance their worklife relations, wherever reasonable and possible, we look to allow you the freedom to fit your work around your life.
- 1 team - 1 vision - 1 goal: All our Genies are aligned around our vision and goal and collaborate to make this happen – no wonder this gets rated at a 9.3 score
Company values
- We are customer centric: We understand our customer’s needs and care about the customer and their needs
- We take initiative and deliver excellence: We initiate, take responsibility for the execution and deliver excellence in our job
- We operate with respect & integrity: We are honest, open, ethical, and fair, and we always treat our colleagues, customers and partners with respect and integrity
- We work as a team and have fun: Work hard, play hard. Together with the team, we focus on and celebrate success, both the big and the small
- We move fast in the pursuit of growth: We act with urgency and courage, finding ways to grow ourselves and the company
Company HQ
Steinhausen, ZG
Leadership
Ari Andricopoulos
(Co-Founder & CEO)Graduated from ETH Zürich with a Masters in Management, Technology, and Economics. Before founding RoomPriceGenie they were a Partner at Dacharan Advisory.
Jörg Siegel
(Co-Founder & CTO)Graduated from the Karlsruhe Institute of Technology with a Master of Science.
Marvin Speh
(Co-Founder)Graduated from the University of St. Gallen with a Bachelor in Business Administration.
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