Customer Success Engineer, Aidence

£35-45k

€40,000 - €50,000 Per year

Junior, Mid and Senior level

Amsterdam

London

AI-powered clinical applications for the lung cancer pathway

Job no longer available

AI-powered clinical applications for the lung cancer pathway

1-20 employees

HealthcareB2BArtificial IntelligenceMachine LearningSaaSMedTech

Job no longer available

£35-45k

€40,000 - €50,000 Per year

Junior, Mid and Senior level

Amsterdam

London

1-20 employees

HealthcareB2BArtificial IntelligenceMachine LearningSaaSMedTech

Company mission

To provide AI that empowers healthcare and pharmaceutical professionals to deliver faster, more precise diagnostics and treatments.

Job

Company

Role

Who you are

Bachelor’s degree in IT, Healthcare Informatics, or related field (or equivalent experience)
Proven experience in IT support, preferably in healthcare or clinical environments
Strong understanding of healthcare IT systems, including electronic medical records and clinical software
Knowledge of networking, servers, and troubleshooting hardware/software issues
Experience with ticketing systems and ITIL-based support processes
Excellent problem-solving, communication, and customer service skills
Ability to manage multiple tasks and work effectively under pressure
Collaborative mindset with the ability to work across departments and teams

What the job involves

Are you passionate about supporting healthcare IT solutions and ensuring that clinical and operational teams can rely on their systems every day?
As a Customer Success Engineer, you will be the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. You’ll work closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve our support processes
Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues
Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner
Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues
Maintain detailed records of incidents, solutions, and workflows in the ticketing system
Assist with system updates, installations, and user onboarding for new software and hardware
Contribute to the continuous improvement of support processes and knowledge base
Ensure compliance with regulatory standards and internal IT policies
Support key customers and maintain positive relationships, providing updates and guidance as needed

Our take

The medical technology market is expected to continue its growth due to innovative technological developments, the increasing pace of population ageing, chronic diseases, and trust in medical devices. Alongside this, advancements in AI and robotic solutions, cloud-based software and healthcare apps, are likely to boost industry growth in the future.

Radiologists agree that AI is necessary to compensate for the increase in medical images they need to assess. Without AI, the demand for scans would outgrow the human ability to review them timely and accurately. Aidence provides an AI solution for lung nodule detection and management, which helps improve lung cancer prognosis by detecting, measuring, classifying and tracking the growth of pulmonary nodules on patients' chest CT scans.

Aidence was acquired by US radiology firm RadNet in 2022. Its future goals include expanding its products to detect larger masses on chest CTs and using the data collected from scans to provide further insights into the effectiveness of lung cancer treatments.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Mar 2020

$2m

GRANT

Feb 2019

$11.5m

SERIES A

Total funding: $16.1m

Company HQ

De Weteringschans, Amsterdam, Netherlands

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