Director of Product Design, Clio
Foundations
$199.3-299.1k
+ Variable pay
More information about location
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
$199.3-299.1k
+ Variable pay
More information about location
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
- A service design mindset that brings together vertical-specific requirements with platform-level solutions that meet the needs of a range of user types and connect our products together
- Customer-centric to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of regular customer learnings
- Demonstrated experience establishing experimentation, learning, and validation systems, leveraging AI to accelerate insight generation and product iteration
- Experience designing extensible platforms and ecosystems that enable internal and external teams to build safely on shared foundations
- Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
- Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems
- Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams
- Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints
- Business acumen and ability to connect design strategy to business value
- Ability to communicate complex subjects with clarity and impact to a variety of audiences
- Strong leadership, partnering, and influencing skills
- Ability to create solutions that scale across short- and long-term customer and business goals simultaneously
- High level of comfort working within a self-directed culture and navigating ambiguity
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work
What the job involves
- We are currently seeking a Director of Product Design, Foundations, to join our Product Design leadership team and lead some of our most critical areas of innovation (Design Systems, Core Experiences, and Platform Services) that will power our next phase of growth
- This leader will own the systems, services, and AI foundations that connect our products, enable scale from solo practitioners to enterprise firms, and define how legal professionals work in an AI-first world
- They will also play a central role in evolving how Clio discovers, designs, and delivers products in an AI-enabled environment
- Lead Multi-Year Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating ambitious 3+-year "North Star" visions into pragmatic roadmaps that marry short-term impact with long-term business growth
- Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, permissions) across a range of firm roles to ensure a cohesive, integrated experience across products of varying maturity
- Align Experience and Technical Architecture: Partner deeply with engineering and product leaders to ensure experience strategy is harmonized with technical architecture, advocating for deep integration and an "anti-hub" philosophy that favors organic product-led growth over siloed UI solutions
- Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments
- Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem for firm roles and other parties
- Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges
- Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets
- Transform Organizational Operating Models: Redesign how teams discover, validate, and deliver products in an AI-enabled environment, embedding experimentation, automation, and learning into everyday workflows
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital and benefited from the COVID-era move to cloud technologies. Most recently, it raised a 2024 Series F round, which saw the company attain a valuation exceeding $3 billion. This funding is being used to accelerate AI development and to allow existing investors and employees to cash out their shares.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- 401k 🇺🇸
- RRSP-matching 🇨🇦
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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