Key Account Manager, Social Native
AI-driven creator marketing
Job no longer available
AI-driven creator marketing
101-200 employees
Job no longer available
101-200 employees
Company mission
To help businesses grow by empowering creators to do what they love.
Role
Who you are
- BS/BA degree or higher preferred
- 3+ years of brand marketing/eCommerce/influencer/content marketing experience
- 1+ years of project management
- 2+ years of proven account management experience
- Self-starter with a creative entrepreneurial spirit
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections
- Adaptable and able to quickly learn new technologies and processes
- Have experience selling cutting-edge, disruptive technology to top decision-makers at the enterprise level
- Salesforce experience
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
What the job involves
- The Key Account Manager will manage key accounts, and build long-term, trusting relationships with a focus on retaining and growing their dedicated book of business
- It is imperative for this role to work cross-functionally with Marketing, Sales, Product, and Operations to create optimal client experiences and bridge the gap between product and customers
- The Key Account Manager as part of the Customer Success team will work in tandem with the Customer Success Manager assigned to the account
- This will ensure value is delivered through meaningful relationships and a deep understanding of the client’s goals
- Own all key account commercial responsibilities and focus on managing existing accounts at the strategic level and support the Customer Success Manager to ensure value is delivered on a daily basis
- Drive growth of existing accounts and cross-sell products, while maintaining retention of existing customers
- Navigate the complexities of large global customers and move beyond the existing buying center
- Drive partner relationships with brand & agency clients to create content for multi-channel marketing programs, including influencer marketing, SaaS, and UGC capabilities
- Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners
- Continuously share best practices, through leadership and best practices among our client base, and educate them on industry trends, new releases, and product enhancements
- Develop and maintain a deep understanding of the analytics and ROI behind the client programs and analytics of the platform to tangibly communicate their value
- Maintain strong cross-functional relationships with internal stakeholders including Sales, Operations, Support, Product, Tech, Client Success, and Content Marketing
- Communicate program progress clearly to internal and external teams by reviewing KPIs to benchmarks, ensuring we exceed objectives
Our take
With content consumerism on the rise, more businesses are seeking out support in marketing and communication to keep up with the evolving standards. Described as the “uber of content” Social Native is a marketplace technology company that empowers marketers to create, source and optimise visual content.
Social Native is an AI-powered creative platform founded in 2015. Since then it’s expanded its offerings now providing support in eCommerce, Social Media, In-store/Offline, Email Marketing and Digital Advertising. The platform is not only able to deliver the content but strategize, optimize, automate mundane tasks and share insights with customers. Because of this approach it now boasts a client roster of the likes of L’Oréal, Crocs and Nestlé.
In 2020 the company acquired Olapic, a user-generated content enterprise solution for eCommerce retailers. This acquisition allowed the company to change how marketers evaluate, refine and optimize their visual content strategy, bringing it closer to becoming an all-in-one platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (1 round)
May 2017
$9.3m
SEED
Total funding: $9.3m
Company benefits
- Volunteer and Wellness Days
- Unlimited Vacation Policy
- Referral Bonus Program
- Training and Development Programs
- 401K and Pension Plans
- Healthcare Programs
- 100% Employer Paid Option
- Dependants coverage
- FSA Plan
- HealthiestYou by Teledoc
- OneMedical Plan (Concierge Service)
- Unum Life Insurance
- Employee Assistance Programs
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
David Shadpour
(Founder & CEO)Angel Investor for Loop Me In, Afterparty, Kafene, Tapcart, RealEyes Digital and Fernish. Also Founded GroopBuy and AmplifyBuzz.
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