Senior Customer Advocacy Director, Salesforce
$181.7-332.6k
Salary dependent on location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$181.7-332.6k
Salary dependent on location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years in enterprise technology, customer success, or customer experience with a strong customer-facing technical and commercial foundation (SE, AE, SA, Technical CSM, or equivalent)
- Deep, hands-on Salesforce platform knowledge across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and the AI/agent layer (Agentforce, Einstein, Flows)
- Deep expertise in Voice of Customer methodologies, Journey Mapping, and advocacy program development
- Proven ability to articulate an agentic AI vision — technically accurate, strategically compelling, and commercially persuasive
- Direct C-suite engagement experience — you've been in the room, influenced decisions, and driven outcomes
- Technical credibility — you know the product, not just the pitch
- Commercial instinct — you understand how deals work and how to create urgency at the executive level
- Customer obsession — you default to the customer's perspective, always
- Agentic vision — you can paint a vivid, industry-specific picture that makes a CEO lean forward and a CFO sign off
- Voice of Customer leadership — you capture, synthesize, and activate customer insight to influence product, strategy, and commercial outcomes
- Operational rigor — high-stakes moments require flawless execution, and you deliver every time
- Judgment and discretion — senior leaders trust you because you've earned it
- Low ego, high presence
- Proactive and anticipatory
- Steady under pressure
- A revenue multiplier
What the job involves
- We're looking for a rare operator and customer-obsessed leader to serve as Senior Director of Strategic Customer Engagement within the Office of the CEO. This role sits at the intersection of executive engagement, customer advocacy, commercial impact, and AI vision — championing the voice of the customer at the highest levels of the organization while directly influencing Salesforce's most strategic deals and relationships
- This is not a traditional customer success or program management role. It requires technical credibility, commercial instinct, operational rigor, and the ability to make agentic AI feel tangible and urgent to a Fortune 500 CEO
- Be the primary technical and commercial voice for OCEO in CEO and C-suite customer engagements
- Build and deliver agentic AI narratives tailored to specific industries and executive audiences
- Own end-to-end executive engagement — qualifying meetings against CEO priorities, developing tailored briefings that connect customer context to the right narrative and outcomes, and ensuring post-meeting commitments are tracked and honored
- Own Voice of Customer strategy, synthesizing insights across the customer journey to surface commercial patterns and inform executive decision-making
- Develop and facilitate Journey Mapping sessions to identify friction points and opportunities across the customer lifecycle
- Align product, engineering, sales, and customer success around deal strategy and revenue objectives
- Act as a trusted interpreter between customers and Salesforce's product and go-to-market organizations
- You'll operate at the highest levels of Salesforce's most strategic customer relationships — with direct access to the CEO's office and the world's most influential enterprises. The work is fast, meaningful, and directly tied to Salesforce's most important outcomes. If you want to be where enterprise AI is heading — and where the biggest deals are won — this is the seat. *LI-Y
Application process
- End Date: June 12, 2026
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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