Senior Staff Outbound Product Manager, ServiceNow
Enterprise Search Integrations
$190.9-334.1k
+ Variable/incentive compensation + ESPP
Office located in Mountain View , CA
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$190.9-334.1k
+ Variable/incentive compensation + ESPP
Office located in Mountain View , CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years in Product Management, Product Marketing, Solutions, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products
- Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features
- Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win
- Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal
- Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations
- Excellent written and verbal communication; ability to simplify complexity without losing technical truth
- Strong sense of accountability, with the ability to influence, lead, and execute effectively
- Action-oriented mindset and motivation to deliver impactful outcomes
What the job involves
- As a Sr. Staff Product Manager, you will be responsible for the market success of our content integrations portfolio: shaping the narrative, ensuring deployments are repeatable, enabling the field, partnering with ecosystem vendors, and driving adoption and growth
- Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management)
- Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks
- Lead adoption efforts for new connectors and major integration capabilities, including announcements, release notes, demo assets, and internal enablement
- Lead early access programs to gather feedback and validate new product capabilities
- Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams
- Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides
- Define and drive adoption and success metrics for integrations
- Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs
- Manage community engagement and create content that drives interest and success
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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