Customer Success Manager, ClimateAi
$100-155k
OTE
Salary dependent on location + Equity
More information about location
Accelerating climate resilience in food and agriculture
Job no longer available
Accelerating climate resilience in food and agriculture
21-100 employees
Job no longer available
$100-155k
OTE
Salary dependent on location + Equity
More information about location
21-100 employees
Company mission
To help businesses identify the actions needed today to adapt to the climate change disruptions of tomorrow.
Role
Who you are
- 2+ years experience in customer / relationship management, with preference for a start-up, management consulting, or other fast-paced, highly analytical environment
- Strong written and verbal communication skills, capable of adapting styles to different audiences (from CEOs to climate scientists) and formats (e.g. Powerpoint)
- Problem solver - always able to find a solution for customers in any context
- Good listener: able to hear and understand the customer need and the different perspectives of relevant stakeholders
- Experience managing fast paced projects, adapting and re-prioritizing as circumstances change
- Experience in climate, supply chain, Food & Agriculture, Financial Services, and/or data science is a plus
- Most importantly, a passion for working to help address the issue of climate change
What the job involves
- We’re looking for a smart, passionate, team-oriented Customer Success Manager to support and help build our Customer Success team, as well as support the growth of key accounts
- Direct ownership of key customer relationships / accounts
- Accountability for renewal, expansion, and overall customer account health
- Coordinate cross-functionally to ensure successful delivery for customers
- Represent the “voice of customer” in product design and roadmap discussions, working with our product and engineering teams to design new features
- Shape the Customer Success function: define and drive processes that will enable us to scale
- Support business development efforts where relevant
- Grow with us: future opportunities to take on more responsibilities as our company and needs grow
- As our products are constantly evolving and serving new use cases, we are seeking an adaptable individual who learns quickly, excels at problem solving, and is adept at finding creative ways to deliver value for customers no matter what
- For these reasons, while we are open to any experience that fits the role, we have a preference for those with prior experience in a start-up, management consulting, or other fast-paced, highly analytical environments
- This individual will primarily engage with customers in our Food & Beverage and/or Supply Chain verticals, so experience in these areas would be an asset
- This person’s primary focus will be on delivering value to our customers: onboarding them to our technology platform, helping them use our tools to unlock value, and conveying their needs to our product team
- Our future growth depends on scaling with our current customer relationships and through their supply chains - as a Customer Success Manager, you will be responsible for driving this growth
Our take
Climate change is creating urgent risks for industries like agriculture, where unpredictable weather patterns, drought, and flooding threaten food security, supply chains, and infrastructure. As the IPCC highlights, the window to mitigate the worst effects of climate change is closing fast, making climate adaptation crucial.
ClimateAi is tackling these challenges with its AI-powered platform, ClimateLens™, which uses machine learning and data from multiple sources to deliver weather and climate insights. By providing forecasts with a 1km range, the platform helps businesses anticipate climate risks and make data-driven decisions across areas like sourcing, supply chains, and risk management.
Raising a total of $25.5M, the company has seen rapid growth, increasing its annual recurring revenue by five times and expanding its customer base fourfold. With big-name clients like Dole, Driscoll's, and The Nuveen Natural Capital, ClimateAi has established itself as a trusted partner and is on a strong, continued growth journey.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2023
$22m
SERIES B
Jul 2021
$12m
SERIES A
Total funding: $34m
Company HQ
Financial District, San Francisco, CA
Leadership
Himanshu Gupta
(Co-Founder & CEO)Himanshu has been a Guest Lecturer of AI and Social Good at Stanford University Department of Computer Science since 2024. Prior to co-founding ClimateAi in 2017, he worked in Growth Equity at Generation Investment Management.
Will Kletter
(COO)Will joined ClimateAI in 2020 as a Director of Customer Success. Since then, he has held a number of roles and moved into the role of COO in 2025. Prior to ClimateAi, he spent 4 years at Boston Consulting Group as a Consultant, Project Leader, and Principal.
David Farnham, PhD
(VP of AI & Engineering)David joined ClimateAi in 2021 as a Senior Innovation Scientist. Since then, he has held various roles and moved into the role of VP of AI & Engineering in 2025. He is also a Journal Reviewer for a Variety of Academic Journals.
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