Support Engineer, Opal
More information about location
Developing computer and network security for enterprises
Be an early applicant
Developing computer and network security for enterprises
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To accelerate a world where enterprises can adopt security best practices without slowing down.
Role
Who you are
- Proven track record of excellent customer support in enterprise security environments
- Strong communication skills with the ability to translate complex technical concepts
- Demonstrated problem-solving skills and proactive approach to customer challenges
- 3+ years of technical support experience in cybersecurity SaaS businesses
- Experience in Identity and Access Management (IAM), cybersecurity, DevOps, and enterprise IT solutions
- Proficiency in at least one programming language, such as Typescript, Go, or Python
- Hands-on experience with cloud security providers and infrastructure-as-code tools like Terraform and Kubernetes
What the job involves
- As a Support Engineer, you'll be joining a go to market team with direct experience growing the business at companies like Auth0, Aqua, Sailpoint, Okta, and Laceworks
- On the back of this experience and our success to date, we’ve raised over $32M from leading investors, including Greylock and Battery Ventures
- Product Expertise: Develop a comprehensive understanding of Opal Security's identity platform. Stay current with product features, security protocols, and industry best practices
- Technical Support: Serve as the primary technical support contact, providing rapid, expert-level troubleshooting for enterprise customers. Commit to response times under 2 hours and effectively coordinate resolution across internal teams
- Proactive Problem Solving: Thrive in a collaborative environment that values innovative solutions. Demonstrate enthusiasm for anticipating, identifying, and resolving complex security and access management challenges through systematic and creative approaches
- Customer Enablement: Contribute to our public documentation, produce sample code, and engage in live troubleshooting with customers.
- Process Optimization: Identify and drive automation opportunities in customer support workflows. Lead change management initiatives to enhance operational efficiency and customer experience
- Customer Insights: Systematically collect and analyze customer feedback. Translate insights into actionable recommendations for product development and service improvements
- Technical Deep Dives: Utilize advanced data analysis techniques to assess customer usage patterns, predict potential issues, and provide strategic guidance on identity security optimization
- Cross-Functional Collaboration: Work seamlessly with technical account management, product, engineering, and sales teams to ensure holistic customer success and rapid issue resolution
Our take
A platform focused on decentralising access management for enterprise customers, Opal is a company that offer businesses self-serve catalogues and identity management software to streamline workflows and access company data. In big businesses with large numbers of employees, cloud access can lead to a higher threat of security breaches, a problem that has plagued large companies like Amazon for years.
Opal combines its access management software with approval workflow solutions and customised app catalogues to help enterprises expand and keep secure.
Though it’s a competitive marketplace for security software development companies, Opal uses its founders' backgrounds in software engineering to help simplify the management of who accesses a company's data. Opal has large-scale clients such as Databricks, Switchboard, Coinlist, and Merge under its belt as well as robust investors backing them.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2023
$22m
SERIES B
Jun 2022
$10m
SERIES A
Total funding: $33.8m
Company benefits
- Unlimited PTO + 10 company holidays
- Company stipend towards health, vision, and dental insurance
- Weekly meal plan for coffee and lunch
- Travel and mobile phone reimbursement
- 401k plan
Company values
- Lead by empathy - We’re all people first — that’s what helps us build something great
- Think like an owner - We trust our coworkers and rely on our teammates
- Make knowledge accessible - Access to knowledge is key
- Form, not just function - User experience matters
- Uncompromising integrity - We take our work seriously
Company HQ
Chinatown, San Francisco, CA
Leadership
Stephen Cobbe
(Co-Founder)Software Engineer at Dropbox
Umaimah Khan
(Co-Founder & Head of Product)Previously at Collective Health.
Salary benchmarks
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Diversity, Equity & Inclusion at Opal
- Research shows that candidates from underrepresented backgrounds rarely apply unless they meet all the job criteria. We aren't looking for someone who ticks every single box on a page; we're looking for lifelong learners and people who can make us better with their unique experiences. If you think you'd be a great fit, then please get in touch to tell us about yourself. Opal is an Equal Employment Opportunity Employer
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