Customer Care, Deepki
Platform Adoption Specialist - CDI
2-5 days a week in office
Sustainability intelligence for real estate
Be an early applicant
Sustainability intelligence for real estate
201-500 employees
Be an early applicant
2-5 days a week in office
201-500 employees
Company mission
To support real estate players in their transition towards net zero.
Role
Who you are
- Bachelor's degree in a relevant field or equivalent practical experience
- Strong problem-solving skills and ability to think critically
- Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner
- Excellent proficiency in English and French
- Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences
- Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
- Interest in data management
- Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment
What the job involves
- We are seeking a highly motivated and customer-centric Customer Care (Platform Adoption Specialist) to join our dynamic team to manage our international customers from our HQ based in Paris
- As a Customer Care (Platform Adoption Specialist), you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients
- You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution
- This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities
- Primary point of contact for end-user enablement, platform improvement and issue resolution
- Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone)
- Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices
- Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions
- Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform
- Contribute to the creation and improvement of internal processes, with a specific focus on international deployment
- Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system
Our take
The French-based data intelligence platform, Deepki, allows clients to collect and analyse Environmental, Social and Governance data. It also helps them to actually use this data and insights to guide them towards reaching net zero carbon emissions.
The real estate sector is responsible for approximately 40% of the Earth’s carbon emissions; hence Deepki’s market space is both appealing for brands and urgent for the planet. The company stands out for combining its SaaS platform with in-depth real estate expertise to support clients from data collection through to strategy and implementation.
The company has seen good funding in the past which it has invested in widening its impact to support more asset owners. Part of this has been accelerated international deployment, which has seen Deepki cultivate a presence in over 60 countries. Most recently, the company acquired real estate energy management solutions provider, Sobre Engerie, further strengthening its expertise in building performance optimisation and deepening its footprint in the European market,.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$176.8m
SERIES C
Jun 2019
$9.5m
EARLY VC
Total funding: $188.7m
Company HQ
Folie-Méricourt, Paris, France
Leadership
Vincent Bryant
(Co-Founder & CEO)Previously served as Director for Cap Digital, Energy Efficiency Director for Cofely Ineo, Cofely Endel and GDF SUEZ Energy Services, and as Utilities Business Manager for M&C Energy Group.
Prior to joining Deepki in 2016, Jean-Philippe was a Lead Developer and Agile Coach at target2Sell. He also spent 6 years at Orange Business Services at an Agile IT Engineer.
Frédéric Chabrol
(CFO)Prior to joining Deepki in 2022, Frédéric was a VP of Finance and a Group Finance Director at Swile. He also worked in Financial Managerial roles at Digit RE Group, Mazars, and EXCO PARIS ACE.
Emmanuelle Nello
(CPO)Prior to joining Deepki in 2023, Emmanuelle was CPO at Excelya, VP of Peoplee, EMEA at Ivalua and Global HR Director at InfoVista.
Phill Oliver
(CCO)Prior to joining Deepki in 2022, Phill was a Chief Business Development Officer at Excell Group. He also spent 4 years at FluidOne as a Sales and Marketing Director.
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