IT Support Specialist, Addepar
More information about location
Addepar is a software and data platform for even the most complex investment portfolios.
Be an early applicant
Addepar is a software and data platform for even the most complex investment portfolios.
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
Be the tech and data platform that connects the global investment ecosystem.
Role
Who you are
- The ideal candidate is deeply comfortable in a macOS-first corporate environment, brings working knowledge of Windows, and thrives in a fast-paced office setting
- You enjoy solving problems in real time, balancing immediacy with long-term solutions, and delivering an excellent employee experience through reliable, thoughtful IT support
- This role requires a high degree of ownership, strong judgment, and the ability to operate independently while aligning with global standards and practices
- Experience in a corporate IT environment, with increasing levels of autonomy and technical ownership
- You’re proficient in administering and troubleshooting SaaS platforms such as Google Workspace, Okta, Slack, and Zoom
- You are comfortable supporting meeting rooms, AV systems, and live events, powered by Google Meet and Zoom
- You’re comfortable working with MDM solutions (Jamf/Intune preferred), and endpoint security tools
- You have hands-on experience supporting macOS at scale, with working knowledge of Windows environments
- You have working knowledge of networking fundamentals and experience supporting networked devices (Ubiquiti or similar preferred)
- You are proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team
- You communicate clearly, manage priorities effectively, and know when to escalate vs. resolve independently
- You are familiar with supporting customer-facing teams such as GTM, Sales or Client Support functions
What the job involves
- We are seeking an experienced IT Support Specialist to join our Global IT team as our first on-the-ground hire in London
- This role will provide hands-on, high-quality IT support to our UK employees while partnering closely with our global IT Support and IT Engineering teams
- Own end-user IT support for the London office, providing hands-on, desk-side, and meeting room support while also delivering remote support to global employees during UK business hours as needed. Serve as the primary local IT point of contact
- Ensure reliability of local office technology, including end-user devices, conference room AV, printers, and networking equipment, partnering with IT Engineering to troubleshoot, escalate, and resolve infrastructure-related issues
- Administer and support core IT platforms and endpoints, including Google Workspace, Okta, Slack, Zoom, macOS, Windows, and MDM tooling (Jamf preferred), with a focus on security, usability, and operational consistency
- Deliver smooth new hire onboarding in collaboration with People and Workplace Operations teams, ensuring timely access, compliant device setup, and a strong first day experience
- Create and maintain IT documentation and operational runbooks, contributing to global standardisation while adapting processes to local office needs as the London footprint grows
- Collaborate closely with global IT partners and internal stakeholders, supporting customer-facing teams when needed and balancing local autonomy with alignment to global security, support, and service standards
Salary benchmarks
Our take
Investment advisers require speed, clarity and flexibility when managing client portfolios. Addepar is a wealth management software platform created with these requirements in mind. The platform aggregates portfolio, market, and client data in one place, allowing financial professionals to analyse and visualise the data they need.
Addepar currently tracks around $6 trillion of assets serving over 800 clients, including individual advisers, family offices, and large institutions such as AllianceBernstein, Bartlett Wealth Management, and Morgan Stanley.
The multi-unicorn company has been pursuing global expansion, opening its first office outside of the United States in Scotland in 2021 and a new London office in late 2022. It appointed new leadership members from companies like Oracle and Amazon Web Services. A Series G investment in 2025 will further accelerate its momentum as it continues to innovate its suite of solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2025
$230m
SERIES G
Nov 2021
$130m
LATE VC
Total funding: $872.8m
Company benefits
- Equity - Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar
- Global Hybrid Workforce - Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world
- Flexible Time Off - Spend time traveling, celebrating with friends and family or relax on your schedule
- Benefits Packages - Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy
- Learning & Development Allowance - Your continued growth and development are important to us
- Dynamic Team - Strong investment in the best talent at the intersection of technology and finance
- Remote Office Setup Allowance For New Hires & Connectivity Reimbursement
- Pension with Employer Contributions
- Wellness and VDU Wallets
- Bi-Annual Hackathons
Company HQ
Midtown East, New York, NY
Leadership
Joe Lonsdale
(Founder & Chairman)Currently Founder of 8VC and Palantir Technologies and Chairman of ONEHope Wine.
Share this job
View 30 more jobs at Addepar