Sales Support Manager, Wolters Kluwer

• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders
• Technical Proficiency: Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari
• Customer Support: High proficiency in delivering exceptional customer support
• Advanced Data Analysis: Skills in performing detailed sales data analysis
• Training Development: Ability to design and lead comprehensive training initiatives
• Advanced Documentation: Expertise in creating high-quality sales materials
• CRM Expertise: Extensive knowledge and use of CRM systems
• Strategic Planning: Skills in planning and leading strategic sales projects
• High-Level Problem-Solving: Proficiency in resolving complex sales issues
• Background in sales enablement, reporting, and process automation
• Education: A bachelor's degree or higher in Business, Marketing, or a related field is preferred

• As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals
• You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution.
• In this role, you will report to the Associate Director, Inside Sales, and work a hybrid schedule (two days in office, three days from your home office)
• Execute and refine complex sales order processes
• Develop comprehensive and tailored customer quotes and proposals
• Conduct in-depth analysis of sales metrics to identify trends and opportunities
• Lead advanced product training programs and workshops
• Draft and oversee the production of major sales documents and collateral
• Manage extensive updates and integrity of customer databases
• Lead strategic sales meetings and project sessions
• Deliver exceptional customer support and resolve critical issues
• Produce and interpret advanced sales performance reports
• Oversee the coordination and execution of high-impact sales events
• Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics
• Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team

• Hybrid/Flexible Work Environment

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.