Sales Support Manager, Wolters Kluwer
CCH Tagetik
$121.3-170.1k
Information services and software solutions
Open for applications
Information services and software solutions
1001+ employees
Open for applications
$121.3-170.1k
1001+ employees
Company mission
To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.
Role
Who you are
- Complex Order Processing: Advanced capabilities in managing sophisticated sales orders
- Technical Proficiency: Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari
- Customer Support: High proficiency in delivering exceptional customer support
- Advanced Data Analysis: Skills in performing detailed sales data analysis
- Training Development: Ability to design and lead comprehensive training initiatives
- Advanced Documentation: Expertise in creating high-quality sales materials
- CRM Expertise: Extensive knowledge and use of CRM systems
- Strategic Planning: Skills in planning and leading strategic sales projects
- High-Level Problem-Solving: Proficiency in resolving complex sales issues
- Background in sales enablement, reporting, and process automation
- Education: A bachelor's degree or higher in Business, Marketing, or a related field is preferred
What the job involves
- As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals
- You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution.
- In this role, you will report to the Associate Director, Inside Sales, and work a hybrid schedule (two days in office, three days from your home office)
- Execute and refine complex sales order processes
- Develop comprehensive and tailored customer quotes and proposals
- Conduct in-depth analysis of sales metrics to identify trends and opportunities
- Lead advanced product training programs and workshops
- Draft and oversee the production of major sales documents and collateral
- Manage extensive updates and integrity of customer databases
- Lead strategic sales meetings and project sessions
- Deliver exceptional customer support and resolve critical issues
- Produce and interpret advanced sales performance reports
- Oversee the coordination and execution of high-impact sales events
- Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics
- Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid/Flexible Work Environment
Company HQ
Alphen aan den Rijn, Netherlands
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
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