Senior Solutions Delivery Manager, Amperity
$132-180k
+ New-hire equity grant
More information about location
Customer data platform
Be an early applicant
Customer data platform
201-500 employees
Be an early applicant
$132-180k
+ New-hire equity grant
More information about location
201-500 employees
Company mission
To help every brand turn complex customer data into business value.
Role
Who you are
- Deep background in professional services, with demonstrated technical project management experience managing large-scale SaaS implementations at Fortune 500 companies, using multiple project methodologies
- 8+ years of experience including 5+ years of experience managing complex technical implementations, end-to-end
- 5+ years of experience translating technical and functional requirements into project scope
- 5+ years of experience with applied experience to database technologies and data analysis, and can understand and speak with credibility to technical and architecture topics
- Experience in the Martech or AdTech vertical
- You enjoy digging into prospects' pain points and validating the issues they're facing
- You then take this knowledge and communicate product benefits appropriate for each customer to customer teams and executive leaders of all seniority levels
- You have experience earning their confidence by understanding their businesses and applying that knowledge to your engagements
What the job involves
- Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow
- We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies
- With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience
- Oversee delivery of customer value projects, building to the spirit of value in which the contract was signed, and the details of contractual deliverables. This includes projects for net new customers and ongoing value expansion
- Facilitate accuracy in project scoping where applicable, and direct seamless customer transitions to the Customer Success team through your ownership of the scoped project
- Oversee and provide accountability, transparency, and reporting for delivering the value projects across your customer portfolio
- Partner across the Customer Success team to deliver ongoing value for our customers
- You will have travel responsibilities up to 35% of the time
- You will report to the Senior Manager, Solution Delivery
- Manage complex, global and multi-brand implementations across the customer lifecycle
- Work with late stage sales prospects to scope services engagements, and facilitate seamless transitions to services
- Guide projects to on-budget completion with meticulously managed project scope
- Coordinate project tasks, manage timelines, maintain project plans, secure resources and bring transparency in project status to clients, project sponsors and senior management
- Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating and ensuring the teams are empowered to deliver the best possible outcomes
- Anticipate project risk to deliverables, their dates, and influence on implementation success, using healthy escalation practices
- Be curious about your customers from a strategic perspective - get to know their business, their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible value delivery & consultative experience
- Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals
- Manage customer relationships, engaging them in value-added activities
Our take
Businesses require certain data to build customer loyalty, and Amperity is a company that aims to deliver this data. Its platform combines data from multiple sources into a unified customer profile, allowing its clients to better understand and serve their customers.
Because of the nature of this data, Amperity concentrates on large customer-focused enterprises, with hundreds of clients including Starbucks, Alaska Airlines, Crocs, Under Armour, and Patagonia. Despite competition from the likes of Twilio’s Segment, Epsilon Independent, ActionIQ, and Redpoint Global, Amperity is seen as an established player in the customer data platform market, which is worth more than $4.5 billion.
Following a $100 million funding round, while watching revenue grow 200% in mid-2021, the company hit unicorn status, proceeding to set its sights on international expansion. It has since strengthened its executive team and opened a new office in London - though, like many of its peers, the economic downturn has caused the company to undertake two rounds of layoffs within half a year. Despite this, the company remains positive as it targets new growth and partnerships in Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$100m
SERIES D
Jul 2019
$50m
SERIES C
Total funding: $187m
Company benefits
- Stock options - Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position
- 100% employee healthcare coverage
- Transportation subsidies
- A comfortable work environment with plenty of snacks
- Events and activities, both in-person and remote
- Self-managed PTO
- The flexibility to do your best work in the way that works for you
- Inclusive environment where you'll be challenged to find and unlock your full potential
- World-class people driving for excellence
Company HQ
Central Business District, Seattle, WA
Leadership
Kabir Shahani
(Co-Founder)They worked as PM of Avanade before co-founding Appature in 2007, where they spent 6 years as CEO. They worked as VP at IMS Health for 2 years before co-founding Amperity in January 2016. Stepped down as CEO in Feb 2022.
Derek Slager
(CTO & Co-Founder)Having worked as a Software Engineer for a decade, they spent 6 years as VP of Development at Appature. They left their IMS Health role in November 2015 to co-found Amperity in January 2016.
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