Customer Success Manager, Adonis
Deployments
$150-180k
+ Equity
Office located in 3 World Trade Center, NY
Healthcare revenue cycle management
Be an early applicant
Healthcare revenue cycle management
101-200 employees
Be an early applicant
$150-180k
+ Equity
Office located in 3 World Trade Center, NY
101-200 employees
Company mission
To maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.
Role
Who you are
- 5+ years in Customer Success, Implementation, or Enterprise Account Management roles, ideally within healthcare technology, Revenue Cycle Management (RCM), or B2B SaaS companies
- Proven success managing enterprise customers through complex technology deployments, with a quantifiable track record of driving adoption, satisfaction, and expansion
- Ability to diagnose business needs, architect tailored solutions, and advise clients on how to best leverage technology to optimize financial performance
- Understanding of claims management, denials, AR follow-up, payer policy changes, and billing workflows—especially for practices and health systems using systems like athenahealth, Epic, eCW, or ModMed is a big plus
- Skilled at proactively setting clear expectations, aligning stakeholders, managing escalations, and ensuring project momentum
- Comfortable working with data, KPIs (e.g., net collections, denial rates, DAR), and tools like Excel to interpret trends and develop actionable insights
- Experienced in leading teams through operational change, training new workflows, and achieving adoption of AI and automation tools
- Thrives in a fast-paced, high-growth environment with evolving processes. Willing to create solutions, not just follow them
What the job involves
- As a Deployment Manager at Adonis, you will own and drive the end-to-end success of client deployments across our Adonis Intelligence and Billing platforms
- You'll be responsible for ensuring healthcare provider organizations realize rapid, measurable value from our solutions by deeply embedding Adonis into their revenue operations
- You'll work cross-functionally across Customer Success, Product, Engineering, and Executive teams to deliver a seamless onboarding experience, optimize customer workflows, and accelerate outcomes in revenue cycle management (RCM)
- Serve as the deployment owner across Adonis' AI-powered Intelligence platform, AI Agents, and Billing services. Work independently with minimal oversight while deeply engaging customer stakeholders from VP of Revenue Cycle to front-line operators
- Learn each customer's revenue operations, uncover workflow challenges, and architect solutions leveraging Adonis to maximize revenue, accelerate collections, and reduce cost-to-collect
- Drive deployments across our full suite, including proactive RCM monitoring (alerts and dashboards), denial prevention, underpayment recovery, payer scorecards, and AI-driven claim and appeal workflows
- Partner with Executive Sponsors to define success criteria, with VPs of RCM to manage change and user adoption, and with operational teams to embed Adonis insights into daily workflows
- Continuously improve deployment frameworks to shorten time-to-value, ensuring consistency, scalability, and an outstanding client experience
- Collect, synthesize, and deliver customer feedback to influence the Adonis product roadmap, ensuring customer needs drive platform enhancements
- Identify upsell and cross-sell opportunities, including expanded use of AI Agents for additional RCM functions, and collaborate with the Sales and Account Management teams to realize growth
- Become a RCM Expert: Serve as a thought leader on Revenue Cycle Management, both internally and externally, advising customers on best practices and driving industry-forward strategies through Adonis' AI-first model
- Act as the internal voice of the customer, ensuring that customer perspectives are well represented in strategic discussions and product planning
Our take
Adonis is a revenue intelligence and automation platform addressing the inefficiencies and complexities of revenue cycle management (RCM) in healthcare. Traditional RCM processes are often manual and fragmented, causing significant revenue losses and operational inefficiencies.
To combat these issues, Adonis has created a platform that integrates with electronic health records (EHRs) and uses AI to power real-time dashboards, alerts, claims tracking and smart worklists. These tools provide billing teams with insights to improve productivity, mitigate denials and prioritize the right tasks.
With significant financial backing, Adonis is well-positioned for the future. It has plans to accelerate product innovation, expand into the health system space and grow its New York City team as it helps more healthcare providers recover revenue, reduce staffing needs and focus on patient care.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2024
$31m
SERIES B
May 2023
$17.3m
SERIES A
Total funding: $53.9m
Company benefits
- 100% Employer Paid Medical, Dental, Vision & Funded HSA (we offer three plans, all 100% employer covered)
- Free Lunch Daily
- Unlimited PTO
- 12 Weeks Paid Parental Leave
- Commuter Benefits
Company HQ
Civic Center, New York, NY
Leadership
Akash Magoon
(CEO)Previously co-founded Nayya where they served as the CTO for 3 years. They are also an experienced Software Engineer having worked at Enigma Technologies, Cedar and Amazon Web Services.
Aman Magoon
(CPO)Previously part of the Founding Team at Nayya where they served as the VP of Product for 2 years. Before that, they were a Senior Manager at LiveRamp, a Senior Consultant at EY and an Analyst at Deloitte.
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