Senior Manager of Risk Strategy & Analytics, GOAT
$119.6-149.5k
More information about location
Marketplace for authentic streetwear
Be an early applicant
Marketplace for authentic streetwear
501-1000 employees
Be an early applicant
$119.6-149.5k
More information about location
501-1000 employees
Company mission
To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.
Role
Who you are
- 8-10 years of experience in e-commerce fraud and payments environment
- Advanced SQL knowledge and some programming language required
- Experience managing a team strongly preferred
- Working knowledge of Customer Service and valuing the customer experience
- Strong attention to detail with consistent accuracy
- The ability to follow stringent processes and regulations
- Must have the ability to meet critical deadlines in a fast paced environment
- Excellent communication skills, both verbal and written
- Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
- Must be highly organized
- Ability to think analytically and make accurate decisions
- Must be able to work within a team environment and be a team player
- Strong proficiency working with web browsers and web based tools
What the job involves
- At GOAT Group, our Fraud team is essential in maintaining trust between our buyers and sellers. Tasked with everything from auditing purchases to verifying credit card information, you will be part of a group dedicated to protecting our customers as well as the integrity of our platforms
- In this vital role, you will use best-in-class technology alongside our own proprietary analytical models to ensure superior fraud prevention
- Manage a team of fraud investigators and fraud business analysts who will use queries to detect and prevent fraud and abuse, identify and report fraud trends, create and review fraud rules and processes, and make recommendations for fraud strategies
- Lead the management and maintenance of the fraud and abuse risk strategy, including the identification, creation, and review of fraud rules and processes
- Conduct regular reviews of fraud rules and risk strategy performance, making adjustments to optimize efficiency and effectiveness
- Collaborate in the development of fraud detection tools, models, and procedures to enhance the ability to identify fraud and abuse activity and minimize losses
- Develop and maintain detailed reports on fraud and abuse review rates, chargeback processing, and system performance for internal and executive-level reporting
- Partner with product managers, data scientists and engineers to design and implement long-term fraud prevention and abuse mitigation strategies
- Work closely with the fraud strategy teams to implement preventive measures that mitigate risk while driving process improvements
- Lead or contribute to special projects aimed at reducing fraud and abuse related losses, ensuring a balance with maintaining a positive customer experience
- Analyze fraud transactions, abuse activity and chargebacks to identify trends and communicate findings, shaping fraud and risk strategy and executive-level reporting
- Foster strong relationships with internal teams and external stakeholders, including third-party fraud solution providers, payment processors and merchant fraud teams
- Adapt to evolving business needs, maintaining flexibility and a positive attitude in the face of changing responsibilities
- Availability to work weekends and non-traditional shifts as required by business needs
Our take
GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.
The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$195m
SERIES F
Sep 2020
$100m
SERIES E
Total funding: $492.6m
Company benefits
- Work from home opportunities
Company HQ
Jefferson Park, Los Angeles, CA
Leadership
Eddy Lu
(CEO)Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.
Daishin Sugano
(CPO)Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.
Share this job
View 3 more jobs at GOAT