VIP Relationship Manager, Kraken
Cryptocurrency exchange
Open for applications
Cryptocurrency exchange
501-1000 employees
Open for applications
501-1000 employees
Company mission
To accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion.
Role
Who you are
- 5+ years of experience in relationship management, account management, or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals (HNWIs)
- Deep understanding of trading product solutions, including spot, margin, and futures trading, as well as OTC trading and lending
- Ability to be scrappy, bold, and unafraid to explore alternative and creative solutions to achieve results
- Highly data-driven, with expertise in analyzing KPIs such as client portfolio revenue, trading volume, and assets on platform
- Strong personal network within the crypto industry, particularly across HNWI (a plus)
- As a true degen, you bring deep knowledge of cryptocurrency ecosystems — their players, frameworks, and market dynamics beyond just blue-chip tokens
- Fully aligned with the cypherpunk values outlined in Kraken’s Tentaclements
- Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends
- Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds
- You can travel up to 10% of the time to visit clients and attend events
- Fluency in English is required, along with native like proficiency in one or more additional languages such as Dutch, German, Mandarin, or Arabic
- We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
What the job involves
- We are looking for a VIP Relationship Manager to join our team remotely
- The #1 goal of this role is to drive business growth by managing and expanding an existing network of high-net-worth clients
- You’ll nurture relationships with some of the largest whales in the space, helping them unlock the full value of Kraken’s product suite while identifying new opportunities to deepen engagement
- Additionally, you’ll play a key role in scaling and executing the best VIP program in the industry, ensuring our clients not only enjoy a best-in-class experience but one that goes above and beyond expectations
- Ultimately, you will have ownership and influence in shaping what ‘white gloves’ experience means for Kraken HNWI clients
- We’re looking for someone who isn’t afraid to be bold, can build and scale initiatives from the ground up, and is humble enough to fail fast and move on to the next challenge
- If you thrive in ambiguity and can operate in a fast-paced, scrappy environment, this role is for you
- Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management
- Drive KPIs across revenue, trading volume, and assets on platform through rigorous, data-driven analysis and proactive strategy execution
- Bring Kraken’s private client and VIP offerings to market to ensure benefits remain impactful and competitive
- Serve as the trusted point of contact for Kraken’s top private clients, building deep relationships and trust
- Execute programs and initiatives that increase client activity, trading, and assets on platform
- Leverage blockchain analytics, trading data, and client insights to inform revenue-generating efforts and strategic decision-making
- Partner with product, marketing, and client service teams to champion new efforts that drive private client growth and loyalty
Application process
- Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis
Our take
Kraken is one of the world's leading and longest-standing cryptocurrency exchanges, known for its focus on transparency and security. The platform offers trading across a wide range of digital assets and fiat currencies, including USD, EUR, and CAD, and serves millions of users globally. Consistently rated as one of the most trusted and secure exchanges in the industry, Kraken has built a reputation on reliability, users protection, and a commitment to its proof-of-reserves verification that allows clients to independently confirm their holdings.
Kraken allows users to trade and invest in spot and derivatives markets, as well as participate in staking, custody, and tokenized asset products. It was also among the first exchanges to undergo a cryptographically verifiable proof-of-reserves audit and continues to lead with innovations such as tokenized US stocks ("xStocks") for non-US customers and expanded institutional services. Alongside this, the company's offerings are designed to make digital finance more accessible and complaint while supporting traders, investors, and enterprises navigating the fast-evolving crypto landscape.
On top of this success, Kraken reported a standout performance in the third quarter of 2025 - doubling its revenue year-on-year to $648M and boosting quarterly profit margins to nearly 28%. Trading volumes climbed to $562B, while assets on the platform rose to $59B, emphasizing the exchange's growth and strong customer confidence. Having expanded its product suite, strengthened its institutional reach, and invested in governance and compliance, Kraken is now in a position for continued expansion (and, potentially, a future public listing), as one of the most resilient and respected names in the global crypto market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2025
$800m
LATE VC
Sep 2025
$500m
LATE VC
Total funding: $1.4bn
Company benefits
- Remote-first and work from anywhere
- Competitive salary regardless of location, and the option to be paid in crypto
- Equity grants offered with most roles
- Flexible paid time off
- Wellness Program that includes a fitness coach, free access to wellbeing apps, and a monthly wellness stipend
- Mental health and life coaching benefits for you and your dependents
- Startup-level autonomy with the scale and learning opportunities of a global platform
- Remote workstation set-up bonus
- And more!
Leadership
David Ripley
(Co-CEO)David joined Kraken in 2016 as COO and became Co-CEO in 2023. Prior to this, he co-founded Glidera where he served as the CEO for nearly 3 years. He also spent over 6 years at The Boston Consulting Group, joining as a Consultant before becoming a Project Lead and then Principal.
Arjun Sethi
(Co-CEO)Arjun is the co-founder of Tribe Capital, Foundation, Termina, and Kapital.
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