Senior Adaptive Data Analyst, Discord

• Successful candidates will be highly collaborative and versatile in their approaches, able to communicate technical complexity with a range of technical and non-technical stakeholders, and understand policy, privacy, and compliance considerations
• 5+ years of experience working with scripting languages like Python or Javascript, and expert level proficiency with SQL on large datasets
• 3+ years of experience combating scaled abuse online, with proactive and innovative approaches to handle adversarial actors, understanding the tradeoffs and risks that come with this space
• Strong problem-solving, troubleshooting, and investigative skills: we believe in getting to the root of the matter instead of just addressing symptoms
• Strong stakeholder management skills––you’re adept at improving processes and know how to leverage the skills of multiple disparate teams
• Ability to work in a fast-paced environment and make important decisions under pressure
• Excellent communication skills––you can efficiently and eloquently present ideas, updates and results to both technical and non-technical key stakeholders at various levels
• Experience conducting experimentation in production — formulating and testing hypotheses to assess the impact of anti-abuse automation including both rules and machine learning models
• Familiarity with standard software engineering practices, such as spec creation, code review, version control, and writing technical documentation
• A passion for protecting users, bringing a highly empathetic, tenacious, scrappy, creative, and positive mindset to combat bad actorst
• The ideal candidate has had experience in either a Machine Learning Engineer, Security Engineer, or Data Scientist role

Desirable

• Adaptive Data Analytics is a dynamic team responsible for protecting users from Scaled Abuse on Discord including spam, account compromise, and payments fraud
• This highly analytical team develops strategies to address existing and emerging scaled threat vectors, and helps shape broader strategy through data driven insights
• Adaptive Data merges together strengths of Data Science, Machine Learning, and Anti-Abuse Engineering to keep users safe
• This role will report directly to the manager of the Adaptive Data team
• Understand and drive down existing and emerging scaled abuse threats in various spam and fraud related problem spaces through anti-abuse automation — utilizing heuristic rules and machine learning classifiers to stop bad actors
• Think both quantitatively and qualitatively to create reports and recommendations shaping safety strategy — improving, optimizing, and innovating our scaled anti-abuse methodology
• Propose projects, features, and other investments with well crafted RFC’s, and secure buy-in from leadership for these initiatives
• Consult with product teams on new features being introduced on Discord, and propose plans to help reduce or remove abusive behavior before it happens
• Manage metrics and incoming streams of reports and appeals from users and communities to identify developing patterns of abuse
• Work cross-collaboratively with other teams, including Product, Safety Engineering, ML, CX in response to complex and time-sensitive issues