Customer Success Manager, Verifiable
+ Equity
Automated credentialing for healthcare
Be an early applicant
Automated credentialing for healthcare
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To reduce administrative waste and move healthcare forward through industry-leading technology, APIs, and autonomous AI.
Role
Who you are
- 3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment
- Ability to thrive in a fast moving, rapidly transforming environment
- Proven track record interacting and partnering with C-level, VP, and Director level clients
- Solid understanding of technical concepts to provide high-level guidance with implementation and solutions
- Strong knowledge of Salesforce, including custom configurations and integrations preferred
- Outstanding interpersonal skills with a broad range of external and internal teams
- Ability to communicate effectively via phone, web conference, and in writing
- Bachelor’s degree in a related field or equivalent years of proven experience required
- A strong sense of ownership and demonstrated history driving outstanding customer outcomes
What the job involves
- Verifiable is seeking a Customer Success Manager to drive customer satisfaction, retention, and growth across a portfolio of customers
- This role will serve as a primary point of contact, supporting onboarding, driving adoption, identifying growth opportunities, and ensuring customers realize value from Verifiable
- You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships
- Proactively manage customer relationships from implementation hand-off through renewal and beyond
- Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates
- Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases
- Develop advanced product knowledge of Verifiable’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI
- Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value
- Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans
- Support renewals through regular quarterly account reviews and business planning
- Collect customer product requests and contribute to Verifiable’s development process
- Provide ongoing recommendations and serve as the voice of the customer to internal teams
- Contribute to internal growth initiatives for the CSM and other teams
Our take
Healthcare organizations have long suffered from poor access to real-time credentialing data, meaning that they may find it difficult to ensure their patients and customers that staff members are who they say they are. Verifiable has built an automation tool that can quickly undertake healthcare credentialing and compliance processes, verifying a healthcare provider’s background information, skills, and competency levels.
Boasting the ability to accelerate credentialing processes from weeks to days, it’s no surprise that Verifiable’s API-first approach has attracted nearly $50 million in investment. It has expanded its focus to enterprise customers as well as healthcare providers and has a lucrative partnership with Salesforce. Its 2023 round of funding is being funnelled into expanding the latter, whilst also growing its team and product line.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2023
$27m
SERIES B
Aug 2021
$17m
SERIES A
Total funding: $47.2m
Company benefits
- Remote team - work from anywhere
- Health, vision, dental and life insurance
- 401k
- Generous Parental Leave
- Unlimited PTO
- All the equipment you need to do your job
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Vivekanand Rajkumar
(Co-Founder & CTO)Previously CTO at Maidsafe, IT Productions Engineer at Preview Services, Game Admin at World of Dragons and Server Specialist at IBM UK.
Nick Macario
(Co-Founder & CEO)Previously Co-founder at Dock and Co-founder and CEO at Remote and Branded.me and EZ ATM INC.
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