Partner Success Manager, Roku
$88-162k
+ Equity awards
Office located in San Jose, CA
Convenient and affordable TV streaming players
Be an early applicant
Convenient and affordable TV streaming players
1001+ employees
Be an early applicant
$88-162k
+ Equity awards
Office located in San Jose, CA
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- 6+ years of relevant partner payout support, and/or program management of consumer-focused products experience with a demonstrated track record of successfully leading partner projects
- Hands-on experience working for a platform that manages payouts to partners, including familiarity with payout workflows, reconciliation, and issue resolution
- Direct involvement in migrating partners to new payment or payout systems, with a track record of successful transitions, troubleshooting, and minimization of downtime
- In-depth understanding of Roku Pay (or similar payment systems) and their technical intricacies, payout structures, and partner-facing impacts
- Demonstrated ability to build and maintain positive relationships with partners, providing excellent support around payments and addressing their concerns proactively
- Ability to succinctly communicate and lead project discussions across varying levels of the organization
- Strong technical ability with good understanding of payout related technologies and operation
- Bachelor’s degree qualification in Engineering, Business or related discipline preferred
What the job involves
- The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences
- As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Partner Payouts, Advertising, Product, Engineering, and Legal
- In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements
- The Partner Success Manager is responsible for managing day-to-day content partner payout operations and possesses extensive knowledge of partner support best practices and the tools necessary to get the job done. This individual effectively builds relationships both inside and outside Roku, advocating for the needs of our partners and the Partner Success team
- As an effective communicator and expert in daily processes and tools, the Partner Success Manager provides the Manager, Partner Success with insights on ways to grow the partner ecosystem and improve collaboration across teams
- Serve as an SME for partner payout issues/operations, responsible for ensuring Roku tools are being leveraged to their highest potential, scoping new features, training users, and socializing updates to the broader Partner Management team
- Collaborate with cross functional teams to migrate partners to the new payment system, ensuring a smooth partner experience and tracking any migration-related challenges
- Provide ongoing post-launch partner payout support, resolving issues promptly and maintaining satisfaction
- Identify, document, and resolve payment-related issues. Oversee payment system performance and provide feedback for continuous improvement
- Track partner payout metrics, analyze payment data, and generate data driven insights to improve processes and partner experience
- Manage partner tickets in Partner Success Zendesk queue and keep partner knowledge center up to date to optimize self-service and automation
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Articles
Leadership
Anthony Wood
(CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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