Technical Support Engineer, Zilch
3+ days a week in office
Direct-to-consumer credit provider
Be an early applicant
Direct-to-consumer credit provider
201-500 employees
Be an early applicant
3+ days a week in office
201-500 employees
Company mission
To become the most empowering way to pay for anything, anywhere.
Role
Who you are
- We are looking for someone who has bags of energy, is happy, passionate and loves helping people with technology
- Someone who has bags of energy, is happy, passionate and loves helping people with technology
- An enthusiast who lives and breathes hardware and software
- An engineer who is wholehearted about keeping our systems and hardware humming and our staff productive
- 4+ supporting macOS systems
- 3+ years supporting Windows systems
- Ticketing and KB article creation
- Strong at setting up, provisioning and supporting AV for Company wide\local team stand-ups
- Terminal / CLI knowledge
- Depth of device and patch management exposure
- Strong MS Office 365 administration
- Bash Script & PowerShell
- Apple Business Manager enrollment
- Good understanding of Device Enrollment program
- Understanding CIS compliancy
- Administering Jira
- On-boarding/Off-boarding practices
- Good hardware and troubleshooting knowledge with Mac & Windows devices
Desirable
- Okta IDP Access Management Systems
- Coaching junior engineers
- Jamf 100 certification or higher
- Familiarity with SwiftDialog
What the job involves
- This individual will play a key role in managing and supporting all business end users, so quick thinking approach and dealing with multiple issues under pressure is key
- Jira ticketing support
- Organising equipment for and onboarding our new starters
- Administering user access to various systems
- Creating knowledge base articles to help our users become self-sufficient
- Supporting our team in tracking down and resolving deeper technology issues
- Continually improving our systems, practices, and knowledge
- Using our remote management tools to deploy and repair systems or our staff
- Assist in ad-hoc technology support and technology related duties
- User application access
- Engaging with 3rd parties to remediate IT related issues
- Office 365 & SharePoint administration
- Readiness for routine OS & Application patching deployed to Laptops
Salary benchmarks
Our take
Zilch provides a buy-now-pay-later (BNPL) product that allows customers to purchase their desired items and pay in instalments for them. According to Zilch, its service helps customers save over £350 per year on interest and fees.
Having received consumer credit authorisation from the FCA, Zilch partnered with Mastercard to ensure its users can enjoy the safety provided by the global payments company while shopping online. Its business model involves providing the service for free to customers and charging partner stores a fee for every purchase made with Zilch. If users are not buying from partner stores, Zilch charges users a fee but guarantees that they will know from the beginning exactly how much they need to repay, hence assuring users they will not have to pay hidden fees.
With soaring demand for BNPL services, Zilch's main priority is to capitalise on this opportunity. As part of this initiative, the company has maintained an impressive funding strategy. After a series of successful raises, Zilch is now valued at around $2 billion. This has lent the company considerable weight, helping to accelerate its expansion of efforts in existing markets and expand into new ones such as the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2023
$25.3m
LATE VC
Jun 2022
$50m
SERIES C
Total funding: $305.3m
Company benefits
- Pension scheme
- Death in Service scheme
- Income protection
- 5% back on in-app purchases
- £200 for WFH set up
- Private Medical Insurance
- Employee Assistance Programme
- Gym membership discounts
- Private therapy sessions
- Enhanced maternity/paternity/adoption pay
- Enhanced shared parental leave
- Hybrid working
- Casual dress code
- Workplace socials
- Healthyh snacks
Company HQ
Victoria, London, UK
Articles
Leadership
Philip Belamant
(CEO)Previously Managing Director & Founder at PBel for 6 years, Executive Director & Founder at Moola Mobile for 8 years and Managing Director - UK at NET1 UEPS Technologies for 2 years.
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