Software Engineer, Included Health
Customer Experience
$108.9-184k
Salary dependent on location. Plus equity
Digital healthcare provider
Job no longer available
Digital healthcare provider
1001+ employees
Job no longer available
$108.9-184k
Salary dependent on location. Plus equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- Bachelor's degree in Computer Science
- You have strong software engineering fundamentals and apply them when faced with an ambiguous problem space
- You have a strong desire to grow and look to recognize growth areas
- Experience in our current technologies is a bonus — Golang, GraphQL, Java, Scala, Ruby, AWS
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- The Included Health's Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base
- As a member of the team, you will build scalable solutions that improve customer-facing teams' ability to provide great service to our customers and communicate the value we bring
- Reporting to Engineering Manager, Data Platform, you will help our company become an indispensable partner to our customers
- Develop features to provide more capabilities and improve the performance of our products
- Participate in cross-team efforts to ensure successful delivery against shared goals
- Contribute to end-to-end product solution, from designing to implementation to shipping to maintaining
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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