Senior Technical Program Manager, HashiCorp

• Proven experience as a process designer, systems-thinker and change agent, leading large-scale process change programs across multiple teams and functions
• A solid understanding and application of Product Development Life Cycle and Software Development Life Cycle standards and best practices
• Advanced JIRA, Confluence, and JIRA Product Discovery skills and experience developing standardized frameworks to support consistent usage of these tools across organizations
• Strong analytical skills, a second-order thinker who can evaluate alternatives, and make decisions based on quantitative and qualitative data
• Advanced presentation skills, the ability to create persuasive and compelling narratives and lead discussions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels
• Strong bias for action and an intrinsic ability to deal with ambiguity in a fast-paced environment
• Experience working in a globally distributed team, with an understanding of cultural and timezone considerations

Desirable

• The HashiCorp R&D Operations group is dedicated to driving operational excellence across our rapidly scaling R&D organization
• Within this group, the R&D Productivity team focuses on building and refining processes, systems, and practices that empower our Engineering, Product Management, and Design teams to deliver high-value products efficiently and effectively
• Our mission is to enable seamless collaboration, optimize execution, and support continuous improvement, ensuring R&D can meet the growing complexity of our business with agility and impact
• Drive the end-to-end execution of complex, large-scale programs that support the continued standardization of product and software development processes, empowering teams to learn and adopt new ways of working to meet business needs
• Develop comprehensive program plans that clearly articulate the business value, goals and objectives, milestones, dependencies, enablement strategies, and success metrics
• Design process frameworks and solutions, illustrating how they work through written documentation and visuals
• Conduct discovery on existing processes and tooling, identifying pain points and opportunities to improve
• Facilitate workshops to foster stakeholder alignment and ensure solutions are developed collaboratively
• Drive decision-making and approvals of program scope, objectives, and deliverables across multiple stakeholder groups within R&D and the organization in Marketing, Sales, Support, Security, and IT
• Facilitate the rollout and training of teams on new processes & tools, while also creating learning materials (training guides, videos) and knowledge management hubs
• Monitor and report on program progress and performance, proactively identifying and mitigating risks and issues
• Maintain centralized documentation and reporting for programs, ensuring teams have consistent access to up-to-date information
• Track and manage program deliverables, dependencies, and timelines, ensuring all administrative details are handled efficiently
• Support ongoing adoption of processes and tools by addressing team questions, troubleshooting challenges, and iterating on materials based on user feedback