Senior Customer Success Manager, Eye Security
The Netherlands
2+ days a week in office (The Hague)
Cybersecurity with embedded cyber insurance solutions
Job no longer available
Cybersecurity with embedded cyber insurance solutions
201-500 employees
Job no longer available
2+ days a week in office (The Hague)
201-500 employees
Company mission
To cyber-protect every organisation in Europe.
Role
Who you are
- You have extensive experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth
- You comfortably communicate and present in both Dutch and English
- You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce
- You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value
- You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus
- You understand complex customer organizations and interact with executive-level stakeholders effectively
What the job involves
- As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one
- This is a senior role for someone who thrives on autonomy, loves building strong client partnerships, knows how to drive long-term value, but also welcomes team spirit and works in collaboration on various cross functional initiatives to achieve maximum value for our customers
- You understand complex customer organizations and interact with executive-level stakeholders effectively
- You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions
- You will also serve as a subject matter expert for Customer Success frameworks, lifecycle management, and value realization
- You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth
- You will provide informed input into product, process, and commercial discussions and take initiative in various projects to improve our processes, maintain scalability and develop our Customer Success team and approach to the next level
- If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you
- Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention
- Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value
- Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback
- Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences
- Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes
Our take
Eye Security was founded by a trio of Dutch Security Services and Intelligence experts, who wanted to combine round-the-clock cyber security with built-in cyber insurance in one platform. Small businesses are the top priority for the company, as these organisations lose billions in damages related to cyber attacks every year.
With hundreds of customers across a wide array of industries, Eye Security’s proposition is a subscription model, making it more manageable for small businesses. Beyond its flagship cyber security and insurtech solution, the company also offers more tailored packages and industry-specific solutions, further widening its appeal.
It is this suitability for many industries that makes Eye Security stand out, and it has attracted substantial investment from the likes of JP Morgan. Interestingly, this will be used to consolidate its presence in European markets, rather than expanding into the likes of North America - where it would likely meet fierce competition from native companies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2024
$39m
SERIES B
Nov 2022
$19.4m
SERIES A
Total funding: $63.5m
Company benefits
- Make an impact: Join a state-of-the-art cyber security and insurtech organisation where you get to build, scale, and work with world-class experts.
- Culture first: From our annual "Eye-cation" to quarterly company-wide events and monthly team gatherings, we work, grow, and celebrate TOGETHER.
- Time of recharge: We're generous with our time off, which includes country-specific holidays, floating holidays to celebrate what matters to you, volunteering days, and wellness/mental health days.
- Flexible working arrangements: Working in a hybrid setup from one of our offices, we give everyone the freedom to manage their own schedule with flexible working hours.
- Growth & learning opportunities: Opportunities for personal growth include working on challenging projects, participating in peer learning events, and building individual growth plans. You benefit from a complimentary learning budget, conferences, networking events, and time off for learning and development.
Company HQ
Nieuw Binckhorst, The Hague, Netherlands
Leadership
Job Kuijpers
(Co-Founder & CEO)Previously a Director at the National Communications Security Agency, and a Policy Advisor at the Ministerie van Buitenlandse Zaken.
Pieter Kerkhofs
(Co-FOunder & CTO)Previously a Cyber Security Specialist at Netherlands Ministry of Defense. He also worked in Cyber Risk Services at Deloitte, and in the IT department for Nederlandse Spoorwegen.
Vincent van de Ven
(Co-Founder & COO)Previously a Cyber Security Manager at the Ministry of the Interior and Kingdom Relations, and before that for the Ministry of Defence. He was also a Managing Director at agency.com and a Product Manager at Unilever.
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