Client Success Associate, Xpansiv
$59-61k
Market-infrastructure platform for environmental commodities
Open for applications
Market-infrastructure platform for environmental commodities
101-200 employees
Open for applications
$59-61k
101-200 employees
Company mission
To unleash the power of global markets to deliver a world worthy of future generations.
Role
Who you are
- Requires a High School Diploma or Equivalent certification
- Minimum 2 years of relevant experience
Desirable
- Excellent internal and external communication skills, verbal and written, with a friendly demeanor and a welcome presence with clients
- Exceptional attention to detail
- 1-2 years of experience in a high-volume client service environment
- Ability to wear multiple hats, multi-task, triage work, and take on ad hoc tasks if needed
- Proficiency with Microsoft Office, PDF programs, and Salesforce or other CRM's is a plus
What the job involves
- This position is responsible for providing client services as well as onboarding new clients/assets to ensure they are being paid appropriately through the company's systems
- The position will work cross-functionally and with other team members to ensure that work is completed on time and without errors
- Acute communication skills are required, as well as the ability to distill complex information into an easy-to-understand format for our various clients
- Develop knowledge and understanding of SREC, REC, AEC, and/or other renewable energy markets for one or more of the following: District of Columbia, Delaware, Illinois, Maryland, Massachusetts, New Jersey, Ohio, Pennsylvania, Virginia, and/or any other future states
- Learn the complex state solar and renewable energy certification rules and procedures
- Understand how SRECTrade provides services to system owners (clients) and solar installers/project developers (partners) within the framework of the state(s) and market(s)
- Process incoming renewable energy project applications in an accurate and timely manner
- Review application materials and correspond with clients and partners via telephone and email for any outstanding information
- Assist in the state certification process of solar and/or other renewable systems to participate in the renewable energy programs in the state(s)
- Coordinate the registration of state-certified systems in the appropriate tracking registry
- Provide prompt and excellent daily client services via telephone and email
- Assist in new client onboarding process including describing the SRECTrade application process and the Company’s services
- Facilitate client understanding and usage of SRECTrade online accounts
- Provide solutions to client and partner inquiries about applications, account creation, account status, and transactions
Application process
- What can you expect throughout the interview process:
- Step 1- Shortlisting of resume & Recruiter screening
- Step 2- Hiring Manager MS teams call
- Step 3- Final Presentation Interview
Our take
The market for carbon offset and RECs is growing fast, with firms and businesses looking to trade in order to meet sustainability requirements and ESG goals. With the market currently fractured and somewhat murky, however, a wave of startups are emerging to establish a dominant exchange that’s both centralized and transparent. Xpansiv is one of them - and it’s gotten a strong headstart on the competition.
Xpansiv allows companies to trade environmental commodities including offsets, RECs, and differentiated fuels. The platform offers a range of marketplaces, alongside signal data, portfolio management capabilities, and global registries.
So it’s a comprehensive combination of exchanges, analytics, and tools. Its edge, however, comes from its extensive backing. It’s struck a long term and hefty financing arrangement with Blackstone, the world’s largest private equity firm, and among its equity investors are BP, British Oil, Goldman Sachs and the Bank of America. This in total recently gave it a pre-IPO evaluation of over $1B.
With this top-tier industry involvement, Xpansiv looks set to net some major players. This will help Xpansiv establish itself as a leader in the emerging environmental and commodities exchange market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 8 rounds)
Jan 2023
$125m
GROWTH EQUITY VC
Jul 2022
$400m
GROWTH EQUITY VC
Total funding: $703.7m
Company benefits
- Medical, dental, vision
- 100% company paid life insurance
- 401(k) plan
- Annual bonus program
- Stock options
- Discretionary paid time off
- Paid parental leave
Company values
- Integrity - We take pride in honesty and transparency throughout our organization and as the base of our business; we hold an uncompromising adherence to strong moral and ethical principles
- Collaboration - We move as one and operate as a team with a shared objective
- Curiosity - We pursue opportunities to teach as well as learn, and our inquisitive spirit is what drives our growth
- Innovation - We innovate by including diverse perspectives to transform the way the world values the building blocks of the global supply chain
- Inclusion - Our mission is for every team member to bring their full expression, including their unique experiences, thoughts, and backgrounds
- Transformation - As we transform the way the world values commodities, we seek to transform the way companies value employees, leading by example
- Market-driven and customer-focused - We’re committed to making our customers smarter and faster—when they succeed, we succeed
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Joe Madden
(Chair of the Board of Directors)Originally worked as Director of National Sales at Transgroup Worldwide Logistics, before holding a number of senior roles (ultimately CEO) at EOS Climate.
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