Enrollment Associate, Strive Health
Salary not provided
Hourly Range: $22.12-$25.00
Junior and Mid level
Remote from US
More information about location
Kidney care company
Be an early applicant
Kidney care company
501-1000 employees
HealthcareB2BMedTech
Be an early applicant
Salary not provided
Hourly Range: $22.12-$25.00
Junior and Mid level
Remote from US
More information about location
501-1000 employees
HealthcareB2BMedTech
Company mission
To deliver compassionate kidney care the way it should be done.
Role
Who you are
- 2+ years’ of combined education, experience, or certification related to patient enrollment
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
- Ability to travel and be onsite to meet business needs
- Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner
- Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve
- Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals
- Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care
- The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients
Desirable
- 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center
- 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions
- 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes
What the job involves
- The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient’s eligibility, this role will also be collecting sensitive patient information to assist our care teams in preparing the right services for the patient
- Building trust-based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process
- This role is a high call volume remote contact center-based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers
- As a data-driven organization, we will use key performance indicators to help guide and coach this role’s performance. This includes daily contacts, first call resolution, average handle time, and quality process adherence within our systems of record. This individual will report to the Lead, Enrollment
- Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits
- Understands patient requirements, leading with empathy for individual healthcare needs
- Asks the right questions to gain trust and a thorough understanding of individual patient needs
- Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient
- Nimbly addresses inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received
Our take
With healthcare expenses notoriously high in the US, patients seek quality care that is cost-effective. This a challenge Strive Health is tackling head-on, aiming to provide affordable, value-based care that yields better patient outcomes and lower bills for patients with kidney disease.
Strive has built an integrated care delivery system for patients diagnosed with chronic or end-stage kidney disease. By employing machine learning algorithms to interpret patient data and predict disease progression, the company delivers targeted interventions that are both cheaper and more effective than current methods of detection and treatment.
Having raised a high degree of funding, Strive Health's trajectory appears promising. The company is leveraging this capital to scale its team, strengthen end-to-end strategic partnerships, and expand its multi-specialty service offerings. At the same time, Strive is enhancing its value-based care model through advanced technology, including AI-driven tools and analytics, to deliver more personalized, data-informed kidney care solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2025
$300m
SERIES D
May 2023
$166m
SERIES C
Total funding: $606m
Company benefits
- Health and Well-Being: We care about your physical well-being, so your insurance starts the day you join Strive.
- Medical, dental & Vision: We offer a variety of medical (HMO, PPO and HDHP) plans through United Healthcare and Kaiser, two dental plans and one comprehensive vision plan.
- Life & Supplemental Insurance: Strivers are provided 100% employer-paid life insurance, short-term disability and long-term disability coverage as of your start date. Additional supplemental insurance, including accident, life and critical illness, are available.
- Flexibility and Time Off: Transformational work takes high performance. We believe Strivers perform better when they are fully charged, so we provide flexibility to support your inner well-being.
- Hybrid-Remote Work: Our hybrid-remote approach ensures team members can work from home while collaborating in person when needed. Strive provides a full technology package and monthly technology reimbursement.
- Vacation Time: Full-time, regularly scheduled Strivers can use vacation time for travel, relaxation or volunteering.
- Sick Time: Life happens, so we provide up to two weeks of paid time off annually for illness, medical care, caregiving responsibilities and other types of emergencies.
- Well-Being Days: Annual Strive-wide well-being days off provide Strivers the opportunity to focus solely on their well-being.
- Paid Holidays: Annual Strive-wide holidays allow all Strivers to disconnect together to reflect and celebrate.
- Paid Leave: Our 12 weeks of paid birth giving leave and four weeks of paid bonding leave start day one. We provide a four-week paid sabbatical after five years to return recharged. In alignment to our mission, we offer a paid living donor leave if any Strivers choose to become a living donor.
- Retirement and Financial Planning: Strive provides a 401k with an employer match, access to the Best-Interest Advice program and our financial planning tools, Empower and SoFi.
- Employee Resource Groups (ERGs): Strive is dedicated to promoting a sense of community and at work. We currently offer Parents/Guardians/Caregivers, Strive Forward (LGBTQIA+), Underrepresented Minorities and Women & Allies ERGs.
- Mental Health Platforms & Employee Assistance Programs: Strivers have access to Headspace Care through Kaiser, Calm Health through both medical carriers and a full-service Employee Assistance Program.
- Family-Forming SUpport: Strive partners with Maven Maternity through UHC. Strivers enrolled in UHC gain access to Maven’s virtual platform designed to support women’s and family health. Maven provides personalized, on-demand guidance for navigating family-building, pregnancy, postpartum and parenting journeys. Strivers enrolled in Kaiser will still have access to their Birth-Giving Support Program that includes prenatal care, labor and delivery support, postpartum and newborn care and additional services.
- Professional Development: Strive supports growth through annual professional development reimbursements, paid time off for clinical licensure requirements and tuition discounts through CSU Global.
- Employee Discounts: Strive offers Fetch for pet insurance since we know that your pets are part of your family. Strivers also enjoy PerkSpot for product discounts such as gyms and daycares near you, electronics, hotels and more. The best part? PerkSpot is customizable to your interests.
Company HQ
Central Business District, Denver, CO
Leadership
Chris Riopelle
(Co-Founder & CEO)Previously the COO at LaVie Rehab and the CEO at NorthStar Anesthesia. Also served as Senior Vice President at DaVita.
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