Product Manager, Fountain

• Are you excited about building products that transform the hourly workers’ experience for the better?
• The ideal person is a creative problem solver with a doer mindset - who finds joy in imagining and creating intuitive user experiences for uses cases ranging from B2B Mid-Market to complex Enterprise structures
• 4+ years experience as a Product Manager in strong UX-driven B2B SaaS organizations
• Proven track record of successfully launching and managing high-impact products throughout their lifecycle
• Strong strategic thinking and problem-solving abilities
• Strong analytical skills with the ability to use data to drive decision-making
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
• Eagerness to roll up your sleeves to do what’s needed to deliver in a fast-paced, dynamic environment
• Technical knowledge of integrations to ensure smooth collaboration with engineering (APIs, webhooks)
• Ability to wireframe and define optimal user journey and touch-points

Desirable

• At Fountain (Worker Experience hub), we are dedicated to establishing a global standard that enhances the lives, engagement, and retention of frontline workers across industries. Our platform, designed for mid-market and large employers, is flexible and scalable to meet the unique needs of any organizational structure
• Driven by a continuous learning and innovation culture, we are committed to operational excellence and offering a user-centric, data-driven, and mobile-first design that ensures an enhanced worker experience
• Our living strategy embraces adaptability, ensuring our platform evolves with the market making sure frontline workers always feel more than ‘just a number.’
• As our new Product Manager, you will join a small product team in charge of continuously expanding and improving our products offering: you will have the ownership over at least 2 products
• We're looking for a product manager who can understand, prioritize, define, and launch products & features that delivers our value proposition to our customers and their hourly workers
• Product Strategy & Prioritization
• Define and articulate a product strategy to deliver the vision & business objectives while staying ahead of market trends
• Work with engineering, design, customers, and internal experts to ideate & develop new products
• Continuously research and gather customer feedback to build features that are impactful and bring value to our customers
• Prioritize product features and scope to maximize value and business impact
• Product Development
• Collaborate with the Innovation Labs to research products opportunities via consumer research
• Work with design, CX, engineering to ideate new products/features and create a demo-able prototypes
• Collaborate with design to define optimal user journey, user experience, and usability throughout the product
• Continuously iterate on the product by integrating and managing a close feedback loop with customers & internal stakeholders
• Define products requirements for engineering handover
• Partner with engineering and QA to monitor product delivery and ensure the requirements & UX are met
• Product Launch & Lifecycle
• Collaborate with internal stakeholders including executives, sales, and marketing teams to define go-to-market strategies and drive product adoption
• Gather feedback and insights from customer-facing teams to rapidly iterate on product improvements and identify upsell/cross-sell opportunities
• Work closely with customer support to address product issues, resolve customer escalations, and drive customer satisfaction