Sales Operations Specialist, JRNI
Revenue Operations
$95-110k
Enterprise customer engagement platform
Posted today
Enterprise customer engagement platform
21-100 employees
Posted today
$95-110k
21-100 employees
Company mission
To help our customers facilitate enduring, consistent and outstanding customer engagements throughout the entire customer engagement lifecycle, at scale.
Role
Who you are
- 5+ years in Sales Operations, Revenue Operations, or a similar GTM-facing role
- Hands-on experience with Salesforce CPQ, native quoting, or deal desk workflows
- Experience supporting sales compensation plans and commission calculations
- Demonstrated ability to build complex reports and dashboards; strong Excel/Google Sheets skills
- Excellent communication and training skills — comfortable with sellers and technical stakeholders
Desirable
- Salesforce Administrator certification or other Salesforce credentials
- Experience supporting contract review or contract operations
- Exposure to revenue intelligence or forecasting platforms (Clari, Forecast, etc.)
- Familiarity with GTM stack tools: Salesloft, Outreach, ZoomInfo, Gong, or similar
What the job involves
- Jrni is looking for a Sales Operations Specialist to be the day-to-day link between our go-to-market teams and the systems and processes they rely on every day
- This hands-on role blends quoting, deal support, enablement, and commissions administration — supporting Sales, Customer Success, and Finance so they can move fast and close confidently
- You'll partner closely with our Salesforce Administration team, who own the technical build of the org, while you own how the business actually uses it day to day
- Training & Enablement
- Train new hires on Salesforce, quoting tools, and core sales processes as part of onboarding
- Support ongoing Salesforce usage questions for Sales and CS, and maintain process guides and playbooks (system setup and technical fixes are owned by the Salesforce Administration team)
- Quote Creation & Deal Support
- Serve as the primary resource for quote creation — building accurate, professional quotes within Salesforce CPQ or the native quoting tool
- Manage the business logic of the product catalog, price books, and discount structures; support renewal and upsell/cross-sell pricing scenarios
- Partner with Finance and Sales leadership on deal desk workflows for non-standard pricing, approvals, and contract terms
- Contracts, Compensation & Commissions
- Assist with contract review and processing, and reconcile bookings, billing, and revenue data across Salesforce and Finance systems
- Administer sales compensation plans; calculate, process, and audit commission payouts and resolve disputes
- Pipeline Management & Reporting
- Support territory management, lead routing, quota tracking, and pipeline hygiene in partnership with Sales and CS leadership
- Build and maintain dashboards and reports covering pipeline, ARR, renewal health, and quota attainment for QBRs, board prep, and commission calculations
- Work in Excel/Google Sheets for data imports, audits, and reporting needs, and act as an operational partner to Sales and CS on day-to-day process questions
Our take
JRNI, which launched as 'BookingBug' back in 2008, is a customer engagement platform for scheduling and managing engagements at scale. Through its AI-powered automation tools, users can deliver consistent, high-quality engagements throughout the whole customer lifecycle, tailoring their approach to meet the needs of individual clients.
Consumers today put a high value on personalized experiences, which can be difficult to deliver at scale. This is exactly what JRNI facilitates, as the only enterprise platform with integrated solutions for event management, appointment scheduling, and queuing/lobby management. It has offerings for retail businesses, banks, credit unions and governments, boasting a global presence and many notable clients such as LEGO and Debenhams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2019
$6m
SERIES C
Apr 2018
$13.4m
SERIES C
Total funding: $25.7m
Company benefits
- Gym discounts
- Flexible working options
- Generous maternity and paternity policies
- Mental Health First Aiders and Mental Health Champions in every office, plus 24/7 access to qualified therapists via phone
- Access to Boxx, which provides online workouts and wellness classes
- Dedicated break areas around the office, including rooms for prayer/meditation/nursing breaks
- Complimentary weekly yoga class in London
- 3 days each year to spend on your own learning, and 2 hours each week to dedicate to your professional learning (plus support in finding courses that are right for you)
- In-house technical training, access to online courses, and a personal book allowance
- Recognition platform to highlight and reward achievements
- Work anniversary day off
- Career development plans with both technical expert and managerial pathways
- Employee referral program
- Discounts at hundreds of retailers
- Friday drinks and team socials
- Company parties, company kickoffs, and product launches
- Ping pong, dartboard, and foosball table
Company HQ
Holborn, London, UK
Leadership
Philip Meer
(CEO, not founder)Was CEO of PatientKeeper till its acquisition by Commure. Then served as Commure's CCO for half a year. Previously Executive VP at Evariant, and Division VP (Business Transformation) at ADP.
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