IT Service Desk Specialist, AppsFlyer
$100-120k
OTE
OTE range shown includes bonus or commission
5 days a week in office
Marketing analytics platform
Job no longer available
Marketing analytics platform
1001+ employees
Job no longer available
$100-120k
OTE
OTE range shown includes bonus or commission
5 days a week in office
1001+ employees
Company mission
To empower marketers with all they need to succeed, grow their businesses, and innovate.
Role
Who you are
- 1+ years of proven experience in an IT Support or Help Desk position
- Demonstrated ability to diagnose and resolve technical issues effectively
- A highly customer-centric mindset with experience in delivering excellent service
- Hands-on experience with macOS and Windows OS environments and strong problem-solving capabilities
- Familiarity with Okta, remote access tools, and basic networking
- Self-motivation with the capacity to operate autonomously while adhering to guidelines and best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
- This is in-person position, Monday - Friday from 8am - 5pm PT
Desirable
- Certifications: CompTIA A+, ITIL, and Microsoft
- AWS, Azure, Automation tools, AI Prompt engineering, and Coding experience
- Familiarity with G-Suite, Okta, Slack, and Intune/Kandji
What the job involves
- We're looking for an IT Service Desk Specialist
- In this role, you will play a pivotal role in maintaining the seamless operation of our IT services
- You will provide essential technical assistance to end-users, diagnose and resolve hardware & software issues, and support IT infrastructure
- You will partner closely with the IT team in HQ to maintain and improve systems and ensure the team has the resources to work effectively!
- Deliver expedient technical support globally, focusing on the NA and LATAM regions
- Efficiently manage and respond to service requests via our ticketing system (JIRA)
- Set up and configure new team member workstations, hardware, and software
- Administer user accounts and permissions through Okta and other systems
- Document support processes, incidents, and resolutions accurately
- Work with senior IT staff to escalate and resolve complex issues
- Ensure compliance with company IT policies and security standards
- Conduct installation, configuration, and troubleshooting of end-user devices, software, and hardware
- Address Tier 1 network and connectivity issues within office environments
- Support the IT aspects of team member onboarding and offboarding procedures
- Offer technical assistance for video conferencing, audio/visual equipment, and organizational events
- Keep IT inventory records precise and current, assuring asset management accuracy
- Participate in projects aimed at improving IT services and infrastructure
Our take
Hundreds of billions of dollars are pumped into marketing and advertising by companies around the world each year. Understandably, marketers want insight into which ad campaigns are driving results, this is known as attribution.
AppsFlyer has positioned itself as the industry leader in the attribution market and is significantly larger than competitors like Adjust, Branch, and Kochava. It offers mobile attribution software that tracks and analyzes the performance of marketing campaigns on mobile apps. Its platform evaluates $28 billion in ad spending every year.
Having done this for over a decade, AppsFlyer has amassed more than 12,000 customers including household brands such as Walmart, Nike, HBO, and NBC Universal. With 20 offices worldwide and a neverending carousel of partners, the company has a strong presence and strives to make a difference in the lives of the local community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2020
$210m
SERIES D
Jan 2017
$56m
SERIES C
Total funding: $293.1m
Company benefits
- Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
- Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
- Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
- AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
- Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
- Health insurance - We offer every AppsFlyer employee a generous private health insurance package
- Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
- Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives
Company values
- People Obsessed - For us, it’s all about the people. We know that each and every person on our team has something special to bring to the table, and is driven by a range of interests that is just as diverse and unique as they are. Want proof? Just look at any of our 18+ offices around the world!
- Always learning - What is #LifeatAF? How can we crystalize our DNA into one sentence? Simple. Our culture is defined by our people! Everyone who works here is an approachable professional, passionate about their job, flexible in the face of change, a true team member, and always learning by being both a student and a mentor.
- One percent done - We provide our people with an open and creative space in which to grow ideas, along with the security of knowing they can experiment and make mistakes. When you’re part of our team, the only possible failure from an experiment is not learning from it.
- Go global, grow local - Our company culture is a reflection of our team made up of many different nationalities across our 20+ global offices. We are committed to fostering global understanding, and through programs like our AppsFlyer Global Employee Exchange Program (GEEP), we encourage our people to take a global perspective by working in any of our offices.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Oren Kaniel
(CEO & Co-Founder)They worked as a Software Engineer for Intel and Avaya, and after 4 years at Veraz Networks he took an MBA at The Wharton School. They then co-founded AppsFlyer in April 2011, serving as CEO since.
Reshef Mann
(CTO & Co-Founder)Worked as a Software Engineer at Intel, SAP, Jajah and Xsights before co-founding AppsFlyer.
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