Senior Product Designer, Sinch
Mailjet
Cloud communications for businesses
Open for applications
Cloud communications for businesses
1001+ employees
Open for applications
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- 6+ years of relevant work experience
- Extensive experience in Figma, including creating and maintaining design system components
- A strong portfolio of work and case studies that demonstrate a clear UX design process with comprehensive problem solving that has optimally met user needs, product requirements, and delivered on business objectives
- Strong proficiency in prototyping, user research, and usability testing to validate and refine design decisions
Desirable
- Bachelor's degree in Design, HCI, or a related field
- Familiarity with Agile and Lean design processes, and experience using JIRA and Confluence
- Prior experience working with email or within the CPaaS (Communications Platform as a Service) space
- Fluency in English is required, while proficiency in French is preferred for team collaboration
What the job involves
- We are looking for a user-focused Senior Product Designer to shape and elevate the Sinch Mailjet experience
- In this role, you will own the end-to-end design process, collaborating with product and engineering teams to create functional, intuitive, and user-validated experiences that drive both customer satisfaction and business success
- You will play a pivotal role in advancing product innovation in a fast-paced, startup-like environment
- Support a newly formed Product and Engineering pod in expanding Mailjet’s focus on integrations and embedded/white-label features while also contributing to other areas of the product
- Partner with Product Managers, Engineers, and fellow Designers to analyze the performance of features, brainstorm, draft, and refine workable design solutions
- Communicate clearly and effectively, ensuring annotated and well-organized design files are handed off to the development team for smooth implementation and final output
- Collaborate openly in a cross-functional, global environment, incorporating feedback from team members and stakeholders across time zones
- Take ownership of projects, working independently to clearly articulate complex ideas and drive them forward with minimal supervision in a technical product environment
- Own the complete design process, from ideation to implementation, ensuring UX solutions align with user needs, product requirements, and business objectives
- Apply expertise of suitable UX/UI patterns, scalability and performance considerations, foundational design principles, industry standards, design trends, and accessibility (A11Y) considerations to create functional, inclusive, and user-centered design solutions
- Present and communicate your design concepts through narrative presentations, screen recordings, user flows, wireframes, mocks, and prototypes in both low- and high-fidelity to effectively convey potential solutions
- Interpret product requirements with minimal guidance, building a deep understanding of complex problems to craft elegant solutions
- Contribute to the development and evolution of a design system, ensuring consistent user experiences across product features by using a shared set of patterns and components
- Plan and conduct user research by engaging with users and analyzing usage data to identify opportunities for improvement based on user behavior and interactions
- Ensure all designs are supported by customer and data-driven insights
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$14.7m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $15.8m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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