Product Operations Manager, Connexity
$95-115k
1-2 days a week in office (Santa Monica, CA)
Performance marketing technology for retailers
Job no longer available
Performance marketing technology for retailers
201-500 employees
Job no longer available
$95-115k
1-2 days a week in office (Santa Monica, CA)
201-500 employees
Company mission
To utlise its expertise in technology and data-driven performance marketing to help online retailers find new customers and grow sales.
Role
Who you are
- Our ideal candidate has experience in e-commerce, performance marketing, and/or two-sided marketplaces, with a background in technical operations and a track-record of successful client onboarding, data analysis, issue investigation, resolution and working cross-functionally. We're looking for someone that's comfortable working across multiple teams in a fast-paced environment
- 3+ years in Product Operations or Technical Client Operations role with 5+ total work experience minimum
- Demonstrated technical operational, and client-facing experience in Account Management, Yield Management or Sales Engineering
- Experience in working with Product Management and Engineering teams for product issue investigations, feature suggestions and product and process documentation
- Demonstrated strengths in quantitative, analytical and critical thinking abilities
- Strong organizational skills and attention to detail
- Professional and polished written, and oral communication skills
- Ability and preference to work on multiple projects simultaneously in a fast-paced environment with multiple stakeholders
- Experience with: Retrieval and management of data (via SQL), creating visualizations, and optimizing dashboards CRM and ticketing systems (Salesforce, RT, Zendesk JIRA) MS Office Tools or Google Docs
- Our preference is for a LA-based candidate with the ability to commute on a hybrid basis to the Santa Monica office 1-2 days/week
What the job involves
- The Product Operations Manager offers the chance to drive crucial customer account set-up, analysis and optimizations
- You will be responsible for the quality of technical implementation of our managed customers
- You will be a point of escalation for the Sales & Account management team in charge of managing our Merchants (including; Sales tracking issues, Pixel implementation challenges alongside the Taboola Professional Services team, Product Feed issues)
- You will support the onboarding of new merchants from point of signature to stable Net Rev generation to free up the Commercial team for prospecting and contracting, including being the technical point person for the largest new merchants
- You will have a deep understanding of all Google Products, especially Google Analytics and the delivery of data to third parties
- Advise customers and internal teams on optimal account set-up, diagnose issues and undertake the troubleshooting to resolve issues by having an understanding of product functionality, data, and system architecture
- Undertake data and process analysis to unlock actionable insights and deploy needed improvements
- Act as liaison to internal parties as well as external customers in regards to technical workings of the Connexity and Taboola integrations
- Support the US Account Management teams as well Customers for account set-up, configuration changes, and process creation and improvements
- Work cross-departmentally to resolve account issues proactively and in a timely manner
- Provide feedback and competitive intelligence and suggest feature enhancements to improve customer performance and enhance our product and operations
Our take
Connexity is a marketing technology company that operates an online retail and e-commerce advertising network. Connexity, which was first founded as Shopzilla, offers online sellers and publishers a means of building revenue and finding new customers without having to sell data to big-name advertising and discovery brands, namely Google and Facebook.
Over the years, Connexity has accumulated a number of related businesses, including Become.com, Skimlinks and PriceGrabber. It covers various activities including affiliate links, influencer marketing, in-stream advertising, and shopping search ads. This has led to over 800 million shopping leads, and billions in sales for its customers (particularly impressive as the e-commerce world continues to struggle to keep online consumers' attention). Its customers include Walmart, Wayfair, Skechers, Macy’s, eBay and Otto.
In 2021, Connexity was bought by Taboola for $800M. The company plans to continue extending Connexity's adjacent technologies, allowing for more cross-selling and upselling opportunities. It is also focusing on developing tools that attract and convert ordinary site visitors into browsers and then into shoppers.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Aug 2012
$3m
EARLY VC
Total funding: $3m
Company benefits
- Preparing for the Future > A company match to enhance your savings for those golden years.
- Work/Life Time > Flexible Time Off and 10 paid holidays per year – Ask about Summer Fridays!
- Protect Your Family > Company paid Life Insurance, AD&D, and paid Disability Leaves.
- Health > Medical, Dental, Vision, Telehealth, Spending Accounts, Flu Shots, and more! (Transparency in Coverage)
- Employee Recognition Program > We recognize performance, innovation, and being a good “Xer”.
- DEI Council > Transforming our workplace into an inclusive environment.
- Learning & Development > If you like learning, we like training.
- Events > We celebrate…everything! Team building, parties, and charity events.
- Wellness > Join our team of Wellness Warriors!
Company HQ
Santa Monica, CA
Leadership
Bill Glass
(CEO)Studied Economics at UC San Diego, and received an MBA from the University of Pennsylvania. Was Executive Vice President of Flipside.
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