Customer Success Representative, Honeycomb

$55k

+ Employee Options Grant

Salesforce

Hubspot

Mid and Senior level

Chicago

More information about location

3 days a week in office (Downtown Chicago, IL)

Computer vision & AI-powered real estate insurance

Posted today

Computer vision & AI-powered real estate insurance

101-200 employees

FintechB2BArtificial IntelligenceMarketplaceInsuranceComputer Vision

Posted today

$55k

+ Employee Options Grant

Salesforce

Hubspot

Mid and Senior level

Chicago

More information about location

3 days a week in office (Downtown Chicago, IL)

101-200 employees

FintechB2BArtificial IntelligenceMarketplaceInsuranceComputer Vision

Company mission

To bring simplicity and transparency to real estate insurance.

Job

Company

Role

Who you are

3+ years of experience in a customer service, support, or insurance-related role
Adaptability to process and technology changes in a fast-paced environment
Strong problem-solving skills and the ability to manage multiple tasks effectively
Proficiency in cloud-based systems and CRM tools (e.g., HubSpot or Salesforce)
Excellent typing, written, and verbal communication skills
Ability to actively listen, empathize, and de-escalate customer concerns with professionalism
Strong organizational skills and attention to detail in documentation
Successful completion of assessments, knowledge checks, and training exercises

What the job involves

As a Customer Success Representative (CSR), you’ll be the first point of contact for our agents and customers, delivering a seamless and positive service experience across phone, email, and chat. CSRs play a critical role in resolving day-to-day inquiries, supporting internal insurance processes, and helping customers navigate our tools and systems. This role requires strong communication, attention to detail, and a high level of comfort with evolving technology
Respond to inbound calls, emails, and chats while providing timely, accurate, and professional service
Build and maintain positive relationships with agents and customers through excellent communication and follow-through
Gather additional information needed to complete or revise quotes and assist in updating open quote files
Help resolve service and billing inquiries or route them to the appropriate internal teams when necessary
Keep detailed, organized, and accurate notes in the Customer Relationship Management (CRM) system
Escalate product or process feedback based on patterns you observe or suggestions from customers and agents
Support internal operational processes such as producer login setups
Offer guidance to customers and agents on how to use our technology and self-service tools effectively
Take on additional tasks and responsibilities as needed

Our take

With many real estate insurers relying on a generalized approach, homeowners and landlords often have to pick up the slack when it comes to complex and serious claims. Plus, insuring properties against rising costs in the US means many insurers simply won't cover a large portion of homes.

Honeycomb Insurance aims to remedy these real estate coverage issues using AI and computer vision to quantify insurance claim costs. It analyzes aerial photographs of building roofs and street-level shots to analyze quality and risk, thus removing the need for expensive physical inspections. This means the company can accurately underwrite risks in a fraction of the time, and deliver a better service to more consumers.

The value of its offerings is reflected in its expansion to 18 states, now covering over 60% of the US population and insuring more than $35B in assets. And substantial funding is fueling its growth into new insurance markets and accelerating its AI-powered technology, as the company continues to scale its impact in the commercial real estate insurance space.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Trustpilot (4.5)

Company

Funding (last 2 of 3 rounds)

May 2024

$36m

SERIES B

Jan 2022

$15.4m

SERIES A

Total funding: $54.7m

Company HQ

East Garfield Park, Chicago, IL

Leadership

Itai Ben-Zakai

(Co-Founder & CEO)

Previously an Advisor at IT-Farm VC and SafeDK. Was also Co-Founder and CEO at Comprendi, and a Senior Director at Quin Street.

Nimrod Sadt

(Co-Founder & CTO)

Previously Co-Founder and CTO at HotelRatePRO. Was also Senior Application Development Engineer at Applied Materials and a Software Engineer at Intel Corporation.

Salary benchmarks

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