Customer Experience Account Manager, EverCommerce
EverConnect Marketplace
$50-55k
+ Stock Purchase Program + Commission
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$50-55k
+ Stock Purchase Program + Commission
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1-3+ years experience in account management and/or a similar position
- Proven experience in a digital marketing agency environment along with strong exposure with lead generation and aggregators strongly preferred
- Previous marketing experience an asset
- Commitment to providing “wow” service experiences, building on (and improving upon) our very high recommendation rate
- Superb telephone etiquette
- Eloquent prose skills
- Proficiency with MS Outlook, Word and Excel
- Experience with Salesforce is required
- Web-savvy, comfortable with social media tools and all things web-related
- Outstanding organizational skills, with strong follow-through on tasks
- High energy, positive attitude
- A serious interest in learning, and sharing those learnings with others for the betterment of the organization
- Experience working with clients around renewal of their agreements is required
- Excellent time management skills
- Excellent problem solver, with a strong focus on "The Why"
What the job involves
- As a Customer Experience Account Manager, you will have the opportunity to build and maintain client campaigns, provide best-in-class service to our growing customer base via phone, email, text, and Teams, and grow our renewal revenue stream
- Proactive outreach to your portfolio of customers by phone, email, and text; impeccable prose and time management is required
- Lead web conference business reviews for customers
- Attend conferences and networking events
- Schedule and lead weekly or biweekly check-in meetings for existing customers
- Identify opportunities to increase revenue with existing customers
- Collaborate with sales, production and other functions, ensuring cohesive communications to our customers
- Meet team goals & OKRs
- Be a product expert for our customers and support team members
- Monthly campaign renewals, maintaining our high retention rate
- Own all communication and customer journey for your book of business, ranging from 50-100 accounts
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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