IT Applications Engineer, commercetools

• If you are a proactive problem-solver with a passion for technology and a desire to drive continuous improvement, we would love to hear from you
• 3+ years of professional experience in digital solution application engineering, with a focus on supporting Go-to-Market and Customer Success teams
• Deep understanding and hands-on experience with CRM systems (e.g., Salesforce, HubSpot) and iPaaS solutions (e.g., Workato)
• Proven track record of leading projects from inception to completion, with a strong focus on delivering high-quality results using agile methodologies, preferably Scrum
• Excellent problem-solving skills, with the ability to investigate and resolve complex technical issues independently
• Strong collaboration skills, with the ability to work effectively with cross-functional teams
• Curiosity and a proactive attitude towards learning new technologies and continuously improving existing processes
• Excellent written and verbal communication skills in English
• Bachelor's degree in Computer Science, Information Technology, or a related field

Desirable

• We are looking for a highly-skilled and motivated IT Applications Engineer to join our team
• In this role, you will play a crucial part in supporting our internal teams by managing and optimizing essential business tools
• You will work closely with cross-functional teams to ensure that our business systems are robust, scalable, and aligned with business needs
• Lead the integration, administration, and optimization of key business applications, including CRM, Customer Success, and iPaaS systems, such as: Salesforce.com, Gainsight, Workato, Hubspot, etc
• Collaborate with internal teams to understand their processes, identify challenges, and implement custom digital solutions
• Independently manage the lifecycle of digital solution projects
• Investigate, troubleshoot, and resolve complex issues within the digital solution application landscape, ensuring minimal disruption to business operations
• Regularly assess the performance of existing tools and recommend enhancements or new solutions to improve efficiency and effectiveness
• Document all processes, configurations, and system changes, ensuring transparency and knowledge sharing across the team
• Maintain strong communication with stakeholders, providing timely updates and ensuring alignment with business objectives