Customer Service Specialist, Cycle
Enabling sustainable last-mile delivery
Job no longer available
Enabling sustainable last-mile delivery
101-200 employees
Job no longer available
101-200 employees
Company mission
To enable efficient, affordable, and eco-friendly last-mile delivery.
Role
Who you are
- Strong communication skills, both verbal and written, with a customer-friendly approach
- Patience, empathy, and a customer-centric mindset to effectively handle diverse situations
- Strong multitasking skills, able to manage multiple queries simultaneously with efficiency and professionalism
- Ability to clearly explain technical solutions and processes
- Skilled at managing difficult situations or dissatisfied customers professionally
- Prioritizing and following up on unresolved cases effectively
- Basic understanding of e-mobility or a willingness to learn about the technical aspects of e-bikes
- Experience in customer service or call center operations
- Proficient Dutch and fluent German, with excellent English skills
What the job involves
- We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative
- As a crucial member of our organization, you will play a key role in providing outstanding support and assistance to our customers, ensuring they have a seamless and positive experience with our products and services
- Act as the first point of contact for customer inquiries via phone, email, and online channels, ensuring timely and accurate responses
- Provide support to couriers and small-to-medium businesses, assisting with account setup, issue resolution, and service guidance
- Maintain accurate records of customer interactions in the CRM system to ensure efficient follow-up and reporting
- Collaborate with other teams to address billing inquiries, service issues, or complaints, ensuring seamless problem resolution
- Identifying recurring patterns in customer queries to suggest workflow improvements
Our take
Electric bicycles or e-bikes are excellent means of transport for last-mile deliveries as they are carbon-neutral, fast, and easy to maneuver around urban environments. However, they are also expensive to purchase and prone to breaking, and a lack of repair services can mean that a rider is out of work for the foreseeable future.
Cycle (formerly known as GetHenry) provides a subscription service for the rental of e-bikes that are designed to be used for last-mile deliveries, offering the service to both individuals and business fleets. In addition to the bikes, a subscription with the company provides customers with free mechanic servicing within 48 hours, insurance for theft and accidents, and e-bike fleet management software for businesses.
Whilst e-bikes can already be rented by last-mile riders as a means to avoid the expenses of purchasing one up-front, Cycle stands out by tackling the additional challenges of repairs and insurance. By providing end-to-end and flexible subscriptions, the service shows great potential to facilitate seamless last-mile services on both small and large scales.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2023
$11.3m
SERIES A
May 2022
$10.9m
SEED
Total funding: $22.9m
Company benefits
- An exciting job in an extremely fast-paced and promising industry
- Responsibility from day one - take full ownership of projects and follow a steep learning curve
- The unique opportunity to shape the future course of a fast-growing startup with your ideas
- Creative freedom - we have flat hierarchies, short feedback loops and quick decision-making processes
- A healthy combination of remote work and days at the office - we want to get to know you better and feel as a team, but respect that everyone has their own rhythm, family or lifestyle
- An international, highly motivated and fast growing team, in which teamwork comes first
- A centrally located and modern office with access to drinks, fresh fruit and lots of amenities
- Career progression within the company
Company HQ
Kreuzberg, Berlin, Germany
Leadership
They have experience as Marketing Manager for Uber from 2015 to 2018. They co-founded Cycle (formerly GetHenry) as CEO in 2018.
Nikodemus Seilern
(CPO)They have experience as Business & Product Developer for Noa Technologies from 2016 to 2018. They co-founded Cycle (formerly GetHenry) in 2018 as CPO.
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