Delivery Station Customer Service Associate, Amazon
ÂŁ12.70/hr
More information about location
Office located in Sidcup, London
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
ÂŁ12.70/hr
More information about location
Office located in Sidcup, London
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- This role requires working variable hours to match when customers need us most. You will work Sunday - Wednesday 10:00 - 20:45pm
- Have the right to work in the United Kingdom without restrictions
- Experience in customer service, retail or hospitality industry
- Flexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm)
- Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs
- Excellent time-management, organisational, and prioritisation skills
- Experience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service
- Ability to take ownership and be proactive
- Intermediate computer literacy
- Hard-working, articulate, and detail-orientated
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment
What the job involves
- You will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels
- As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays
- Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day
- Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort
Application process
- You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience
- If successful, we will contact you about the next steps!
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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