Product Manager, Kraken.tech
Machine Learning, Kraken Utilities
2 days a week in office (Oxford Circus, London)
End-to-end, AI powered operating system for utilities
Job no longer available
End-to-end, AI powered operating system for utilities
1001+ employees
Job no longer available
2 days a week in office (Oxford Circus, London)
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- You’ll need to be a self-starter: someone who sees a problem and can’t help but want to fix it
- You’ll be well organised, working methodically and clearly to ensure projects go from inception to completion
- Proven experience leading large, complex products with multiple stakeholders and diverse user needs
- Keen interest in GenAI and using it to build innovative, transformative and trustworthy products
- To be able to work in an ambiguous, dynamic environment, and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus
- Strong team player with the ability to work effectively with global teams
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation
What the job involves
- Our Technology Team has grown extremely quickly as a result, tripling in size within the last 18 months
- With this rapid growth, we are looking for proactive Product Managers to join our team and work with our developers, ensuring what they do has the highest impact for our customers
- Other organisations have product owners, project leads and scrum masters, but we like to be organic and self-organising, so you’ll gain experience doing all of the above
- Our ML team consists of ML, front-end and back-end engineers, so that we can rapidly prototype and get innovative tools in use at breakneck speed
- What we do: build the most AI-driven, innovative, forward-thinking platform for energy management
- From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry
- We’re seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken, delivering an industry-leading experience for our clients
- We’ve had great success in using AI to bring better service to customers, but it’s just the beginning: we’re redefining the way that customer service works from the ground up
- You’ll bring the next generation of AI-powered features to customer service at Kraken, redefining client’s businesses and bringing better, faster service to end customers
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients
- Use your deep understanding of our AI products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
- Gain a deep understanding of GenAI, and how to use it in real products that deliver real value
- Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy
- Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks
- Support the engineering teams to develop product features
- Develop relationships with AI product specialists within Kraken Technologies, and some client organisations
- Proactively manage dependencies and foster cross-team collaboration, with a primary focus on UK timezone
- Continuously identify ways to improve visibility, remove blockers, and accelerate development
Salary benchmarks
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.5m
SERIES A
Total funding: $8.7m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
- Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
- Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
- Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
- Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
- Money coach: Get support with financial planning through our partnership with Octopus Money Coach
- Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff. Need some calm in your life? We have Headspace licences available
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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