Customer Success Manager, Hebbia
$110-150k
+ Bonus + Equity
5+ days a week in office (SoHo, NYC)
Building the AI interface for knowledge work
Open for applications
Building the AI interface for knowledge work
21-100 employees
Open for applications
$110-150k
+ Bonus + Equity
5+ days a week in office (SoHo, NYC)
21-100 employees
Company mission
To put capable AI in the hands of 1 billion people by 2030.
Role
Who you are
- A strong candidate requires curiosity, critical thinking, cogency, ability to communicate clearly and a desire to run hard at our vision to scale AI for serious work
- If you’re a self-starter who enjoys solving challenging problems, and have a desire to see a tangible impact of your efforts, we’d love to hear from you
- Possess a desire and potential to grow your career in a fast moving organization
- Have 3-7 of experience in customer facing enterprise SaaS work, with a track record of successfully delivering, preferably involving financial services
- Curiosity around the applications of AI in professional services, and a strong desire to learn; some comfort with leading Large Language Models
- Strong ownership mindset - you see problems or white space and make it yours
- Distinctive analytical and problem solving capabilities: structure ambiguous, open-ended problems, and quickly iterate on solutions
- You are comfortable working in person 5 days per week
What the job involves
- Our Customer Success team plays a critical role guiding customers through their journey with Hebbia
- Customer Success combines a strong knowledge of Hebbia’s product with a deep understanding of our users and how they can discover maximum value from AI
- We’re looking for a Customer Success Manager to interface between our cutting-edge AI product and Hebbia’s customers at top financial institutions, law firms and Fortune 500 companies
- The Customer Success Manager will be relied upon to enable strong customer satisfaction and support, which maximizes retention and customer health
- This role collaborates with our Engagement, Product, and Engineering teams as a voice of the customer, and spearheads customer value as a product expert, through the delivery of onboardings and templatized workflows
- Applied artificial intelligence: Comfort with large language models (LLMs) including Open-AI (GPT-4), Anthropic (Claude-3.5), and/or Gemini. Readiness to apply prompt engineering and build templatized workflows for complex professional settings
- Relationship driven: Build relationships with current customers and help them maximize their use of Hebbia with a superior customer experience
- Product expert: Onboard customers successfully, understand their needs and use cases, and help them become masters of the Hebbia platform
- Analytical orientation: Manage reporting of the health of customer accounts, assist in preparing executive-facing materials to keep key sponsors informed
- Structured approach: Tackle ambiguous, complex customer and product questions - bringing together a deep understanding of user needs and technical capabilities
Our take
Founded in 2020, Hebbia is an AI-powered search engine that processes complex requests through the use of deep learning techniques and models that aid in knowledge graph work, semantic analysis, and AI.
The first product the company produced was a Chrome plugin that upgrades the search function to reach beyond traditional text pattern matching, and instead begins to comprehend the query and how answers might be given on the page.
Raising funding from Peter Thiel, Index Ventures, Jerry Yang (Yahoo founder), and Ram Sriram (one of the first Google investors) to name a few, capital has been put towards building the engineering team and accelerating the development of products on the platform, as well as expanding its customer base into that of the professional services industries.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2024
$130m
SERIES B
Jul 2022
$28.6m
EARLY VC
Total funding: $159.7m
Company benefits
- Comprehensive health, dental and vision coverage
- 401k
- Daily catered lunch
- Unlimited PTO
- Fertility benefits
- Paid parental leave
Company values
- Your work is a craft you want to master
- You thrive in ambiguity and approach new challenges with optimism
- You appreciate diverse perspectives and uncommon ideas
Company HQ
SoHo, New York, NY
Articles
Leadership
George Sivulka
(CEO)Held Research Scientist positions at NASA, SLAC National Accelerator Laboratory and the Wu Tsai Neurosciences Institute.
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