Senior User Researcher, Credo AI
$150-170k
+ Equity
More information about location
AI governance platform
Be an early applicant
AI governance platform
21-100 employees
Be an early applicant
$150-170k
+ Equity
More information about location
21-100 employees
Company mission
To ensure that AI is always in service of humanity.
Role
Who you are
- You have 3-5+ years of experience in user research, UX research, or a related role, preferably in a product-driven environment
- You hold a Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field
- You have strong expertise in both qualitative and quantitative research methods, including usability testing, interviews, and surveys
- You are proficient in synthesizing and integrating insights from diverse research methods, including qualitative and quantitative data, behavioral analytics, user feedback, and market research
- You have demonstrated the ability to source, engage, and recruit specific and hard-to-reach user segments for research, ensuring diverse and representative participant pools
- You have deep knowledge of ethical considerations in AI, with the ability to discuss and apply principles of responsible AI in product research and development contexts
- You are proficient in research tools (e.g., Dovetail, Lookback, Qualtrics), and data analysis software (e.g., Excel, SPSS, R). Design knowledge is a plus (e.g., Figma, Sketch)
- You possess excellent listening, communication and presentation skills, with the ability to clearly convey complex insights to both technical and non-technical audiences
- You have strong analytical skills with a proven ability to translate research findings into actionable product recommendations
- You have the ability to work in a fast-paced environment, manage multiple projects simultaneously, and adapt to changing priorities
What the job involves
- We are seeking a dynamic and experienced User Researcher to join our growing team. In this role, you will be responsible for conducting comprehensive product research, gathering and analyzing customer feedback, leading discovery sessions, and facilitating iterative prototype testing
- Your insights will directly influence product development, ensuring that our solutions meet the needs of our users and align with our business goals
- Leading and executing qualitative and quantitative research studies to deeply understand user needs, behaviors, and pain points
- Conducting iterative testing of wireframes, mockups, and prototypes, gathering user feedback to refine designs
- Conducting and analyzing surveys to stay updated on industry trends, competitor products, and market shifts to inform product strategies
- Developing and maintaining detailed user personas and journey maps to guide product decisions
- Creating and managing processes for ongoing collection of customer feedback through surveys, interviews, usability testing, and other methods
- Analyzing and synthesizing customer feedback into actionable insights and recommendations for product teams
- Regularly presenting findings to cross-functional teams and senior leadership, providing clear, actionable and data-driven insights
- Leading discovery workshops with stakeholders, product teams, and customers to uncover needs, generate ideas, and define product requirements
- Working closely with designers, product managers, and engineers to brainstorm and prototype solutions based on research insights
- Advocating for user-centered design principles throughout the product development lifecycle
- Collaborating with product managers, designers, engineers, and marketing teams to ensure research insights are effectively translated into product improvements
- Engaging with stakeholders across the organization to align research goals with business objectives and product strategies
Our take
Credo AI specializes in AI governance software and has become a key player in the tech industry. It develops solutions that help organizations navigate the complexities of AI ethics and compliance.
The company's software integrates with leading AI management tools, making it easier for companies to adopt AI while adhering to regulatory standards and ethical guidelines. This approach not only fosters innovation but also ensures that AI technologies benefit society without compromising safety.
With backing from a number of investors, Credo AI aims to solidify its position as a central hub for AI governance. The company has tripled its revenue and expanded its client base, setting it up nicely to lead the charge in setting new standards for safe and responsible AI in a rapidly evolving technological landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2024
$21m
LATE VC
May 2022
$12.8m
SERIES A
Total funding: $39.3m
Company benefits
- Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home
- Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups
- Unlimited PTO: Credo AI has unlimited time off to support our employees
- Generous Parental Leave: We offer up to 12 weeks of paid parental leave
- 401(k) plan for employees
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Navrina Singh
(CEO)A Member of the National AI Advisory Committee at the US Department of Commerce. They are also an appointed AI expert for the UN Secretary-General High-Level Advisory Body on AI at the United Nations as well as an AI expert at OECD.
Eli Chen
(CTO)Previously founded veriph.ai where they served as CEO. Prior to that, they were the CTO at UJET and TITe as well as an Engineering Manager at Twitter and Netflix.
Share this job
View 2 more jobs at Credo AI