Customer Success Manager, Rain
$80-90k
Plus equity options
Employer-sponsored financial wellness provider
Be an early applicant
Employer-sponsored financial wellness provider
201-500 employees
Be an early applicant
$80-90k
Plus equity options
201-500 employees
Company mission
To regrow individual freedom by giving people control over their income and finances.
Role
Who you are
- 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech is a plus
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
What the job involves
- As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain
- In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate
- Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
- Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
- Be the customer point of contact and voice for support, queries and functional assistance
- Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
- Use customer relationships as needed for prospect references
Our take
Financial difficulties continue to be a leading cause of employee stress, and waiting for payday can cause periods of cash drought where workers are vulnerable to overdraft fees and predatory lending. Rain provides employees with access to an amount of their earned wage, which is reimbursed by employers per their regular pay cycle.
Although paying employees more often seems a solution to the payday problem, it is often too demanding for payroll departments, and brings associated costs that companies would rather avoid. Rain is free to employers who offer it as a benefit for their employees, and it integrates with payroll systems easily. Instead of paying high interest on a payday loan, employees pay a small fee for the transaction when they access pay before payday.
Rain is backed by Clear Haven Capital, a company offering balance sheet capital solutions for financial services. Clear Haven has invested in other ascendant fintechs such as Walnut and Torpago, making it a promising partner. Rain's impressive investment will fund its continued US expansion, further develop technology and infrastructure, as well as contribute to increasing marketing efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$66m
SERIES A
Dec 2020
$8.6m
SEED
Total funding: $78.6m
Company benefits
- Remote work & a hybrid option for team members in our Nashville hub
- Flexible benefits package to fit your needs
- Opportunities for growth - we encourage employees to seek new passions within the company
- We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
Company HQ
Oakwood, Los Angeles, CA
Leadership
Alex Bradford
(CEO & Co-Founder)Co-founder of Mosaic and BIG. Former CEO/Founder at Voyager Global Advisors.
Gilberto Garcia Jr
(Chief Architect Officer, CTO & Co-Founder)Former Software Developer Consultant with Ascendant Compliance Management. Previously worked as Senior Scala Developer at Burner (Ad Hoc Labs).
Jen Terrell
(VP Employer Partnerships)Former VP Sales with Groupon. Worked at LivingSocial for 5 years including as Head of Local North American Sales division.
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