Payroll Operations Support Specialist, Seso

• 5+ years of experience in payroll operations, payroll implementation, or a related function
• Strong understanding of payroll processes, payroll tax compliance, and payroll operations best practices. Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification is a plus
• Experience with payroll implementation, including auditing payroll data and setting up tax configurations
• Exceptional problem-solving skills with the ability to diagnose and resolve payroll-related issues efficiently
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills, with the ability to build relationships and advocate for clients
• Ability to collaborate cross-functionally and provide valuable insights to product development teams
• Experience working with payroll software and external payroll vendors
• Comfort in a startup environment where processes evolve and adaptability is key
• Demonstrated ability to improve and document operational processes for efficiency and compliance
• Excitement to work with agricultural employers across the country
• Bilingual in Spanish (preferred but not required)

• Seso’s payroll operations are growing, and we are seeking our first Payroll Operations Support Specialist. This role will report to the Head of Payroll Operations and play a key role in our growing payroll team by providing ongoing customer support, assisting with implementation processes, and driving process and product improvements
• As the first hire in this position, the Payroll Operations Support Specialist will have a unique opportunity to shape the future of the role by defining best practices, optimizing workflows, and influencing how payroll operations scale at Seso.
• This is an exciting opportunity for a payroll professional who thrives in a dynamic environment and is eager to contribute to the development of an innovative payroll platform for the agricultural industry
• Serve as the primary point of contact for resolving complex inquiries and payroll issues. Quickly diagnosing problems and providing timely, professional responses
• Assist the Payroll Implementation Manager with audits and year-to-date data validation
• Maintain a high level of data integrity by auditing clients’ payroll data, tax filings, and imported payroll history
• Partner with the Product team to identify gaps in payroll functionality and contribute to product enhancements that improve efficiency and accuracy
• Assist in documenting and refining payroll processes to ensure scalability and efficiency while maintaining compliance
• Serve as an advocate for customers, helping them navigate payroll complexities and ensuring their concerns are addressed promptly
• Provide ongoing support to self-serve customers, ensuring they have the resources and guidance needed for successful payroll management
• Collaborate with internal stakeholders, including Engineering, Design, Operations, Partnerships, Finance, and Legal teams to streamline payroll workflows

Total funding: $55.5m

Sweeping changes to migration policy have created a dramatic labor shortage in the US agriculture industry. This has had significant knock-on effects on farmers, the communities they support, and the economy as a whole. Seso is setting out to help solve this problem with its innovative agricultural workforce platform.