Senior Product Designer, Gorgias

• This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact
• We’re looking for someone who combines excellent UI craft with a relentless drive for action and clarity
• A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)
• 3–5 years of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments
• You're customer obsessed, deeply understand their problems and base your design decisions on their needs and goals
• Advanced skills in Figma
• You're a self-starter who takes initiative and doesn’t wait for permission to improve things
• An ability to influence teams and processes to drive change, not just follow along
• A direct communication style and high urgency - you value clarity, momentum, and fast decision-making
• Experience working with or contributing to design systems in cross-functional teams

Desirable

• At Gorgias, our design team drives product innovation across the entire customer support journey
• We're a group of 12+ designers spread across New York, Paris, and LA
• Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform
• We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused
• We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat)
• We’re scaling fast, and we’re now looking for a Senior Product Designer who can bring a fresh level of energy, urgency, and innovation to the team
• You’ll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight
• Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers
• Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what’s possible
• Bring a strong visual and interaction design sensibility to the team, elevating product quality
• Proactively identify UX opportunities and advocate for innovative solutions
• Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc
• Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation
• Drive design reviews and contribute actively to critiques, mentoring other designers as needed
• Influence product and UX strategy with a "get it done" mindset

• Please include portfolio link in CV
• Intro Call & Portfolio Review – with Gerard (Talent Acquistion)
• Hiring Manager Interview – with Bora (VP Product Design)
• Case Study Presentation – to Bora, Emi & Chris (Product Design members)
• Leadership Interview – with Thomas (VP of Product)
• Reference Check and offer