Senior Social Media & Content Manager, TalkTalk
1 Year FTC
+ Performance-related bonus opportunities
More information about location
Office located in Finsbury, London
Broadband, mobile & TV provider
Open for applications
Broadband, mobile & TV provider
1001+ employees
Open for applications
+ Performance-related bonus opportunities
More information about location
Office located in Finsbury, London
1001+ employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- A social media expert with experience in a social media role, abreast of the latest social media trends
- A self-starter, able to run our social media function
- A team player – able to work collaboratively with the brand team, PR team and our social media operations/customer care team
- A leader, able to define our social media strategy and motivate and inspire our social media manager
What the job involves
- Creating a social media platform strategy with clear content pillars to change perceptions of the TalkTalk brand, drive engagement and build positive relationships with consumers and prospects
- Create and own a proactive social media content calendar across all platforms including TikTok, X, Meta and LinkedIn
- Oversee the creation of socially native content by the Social media & content manager to drive reach and engagement organically, without the need for big media or production budgets
- Take opportunities to jump on the latest social media trends to drive engagement with the brand
- Oversee the development of content to engage our corporate audience on LinkedIn
- Develop a community management strategy and oversee implementation to drive positive engagements both within and outside our own social channels, bringing our brand personality and tone of voice to life
- Leadership – Motivate, inspire and energise the Social Media & Content Manager to develop social communications that will disrupt, cut through and drive consideration for TalkTalk
Salary benchmarks
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (1 round)
Aug 2007
$87.6m
GROWTH EQUITY VC
Total funding: $87.6m
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
Tristia Harrison
(CEO, not founder)Joined The Carphone Warehouse Group in 2000 and held a number of Senior Management and Executive positions at The Carphone Warehouse and TalkTalk Group, before becoming CEO in 2017.
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