Digital Product Manager, Brilliant Earth
E-Commerce
Sustainable and inclusive fine jewelry
Be an early applicant
Sustainable and inclusive fine jewelry
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To cultivate a more transparent, sustainable, compassionate & inclusive jewelry industry.
Role
Who you are
- The ideal candidate for this position has a passion for crafting ecommerce conversion driving customer experiences, communicating cross functionally, and providing thought leadership in order to ensure positive outcomes for product delivery, on-time and within budget
- BA/BS Bachelor’s Degree, preferred
- 3+ years of professional experience in Product Management or Product Development
- 2+ years of collaborating with cross-functional teams
- Professional experience analyzing data and gathering insights
- Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate ideas with internal and external partners
- Professional Agile experience, including requirement documentation and backlog prioritization/management
- Excellent professional communication and presentation skills
- Ability to think critically and adapt quickly in a flexible environment
- Interest in socially and environmentally responsible organizations and products
Desirable
- Previous experience in enterprise level digital transformation projects
- Previous experience with SaaS ecommerce platforms (ex Shopify, Salesforce Commerce Cloud etc)
- Previous experience analyzing data in GA4
What the job involves
- We are seeking a Digital Product Manager to support Brilliant Earth’s website experience, from the customer’s initial touchpoint with us, all the way through to post-purchase support
- As an integral member of Brilliant Earth’s Product Management team, you will develop and contribute to the product vision and roadmap, creating significant value to the company
- Identify and drive opportunities that enhance CX throughout the shopping journey
- Lead cross-functional teams and work closely with IT, UX, Design, and Business teams to achieve goals
- Communicate proactively, clearly and completely with team members, cross-functional teams, strategic partners and all levels of leadership to provide product delivery requirements, delivery statuses, impediments, product roadmap information and/or product performance data
- Implement and use data to analyze and understand business needs, ultimately determining the best priority for the product backlog based on a data-centric justification when possible
- Drive the delivery of valuable, usable and feasible solutions, including 3rd party solutions
- Ideate and analyze AB tests in order to determine business value and future strategy
- Contribute to product roadmaps, including MVP and enhancement strategies
- Gather requirements, elicit information on technical challenges and describe the current and future functionality in partnership with development team
- Evaluate competitor experiences
- Write requirements and prioritize backlog based on product strategy and vision
- Create detailed technical documentation and requirements that will be used by the architects, developers and QA team members to make functional changes to the product
- Assist cross-functional groups with product launch activities including, but not limited to UAT, product demos, product training, and support processes
- Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders
- Help define KPIs and participate in the monitoring and reporting of the data
- Attend release sessions and provide Go/No-Go decision within the process
- Perform Business Analyst responsibilities in absence of an assigned Business Analyst
Our take
Brilliant Earth has been working since 2005 to provide luxury, ethically sourced jewellery direct to consumers. The company specializes in diamonds from Canada, Botswana and Russia, and successfully went public in 2021.
Sourcing conflict-free gemstones is an increasing priority in jewelry purchasing, especially for Brilliant Earth’s predominantly Millennial and Gen Z customer base. This may prove interesting terrain to navigate: whilst these generations are more inclined towards eCommerce, high-end jewelry shoppers have proven resistant to shopping online. So Brilliant Earth may need to maintain its brick-and-mortar showrooms.
Scaling up their online presence, however, may help them net a good share of what continues to be a highly fragmented market. Much may depend going forward on how far luxury jewelry customers are willing to make the digital switch in their purchasing habits. With companies like Signet Jewelers reporting substantial boosts in eCommerce sales, there may yet be an appetite for it, and Brilliant Earth's IPO in 2021 has helped it gain wider recognition.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
79% female employees
11% employee growth in 12 months
Company
Company benefits
- Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
- Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year
- Disability and Life insurance. 100% employer-paid
- Pre-Tax Commuter Benefits
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
- Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
- Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling
- Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering
Company values
- Commitment to the Customer
- Partnership and Positivity
- Bias Toward Action
- Embrace Growth & Change
- Mission Mindset
- Ownership
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Beth Gerstein
(Co-Founder & CEO)They worked as an Associate at Booz Allen & Hamilton, and then studied for an MBA at Stanford.
Eric Grossberg
(Co-Founder & Executive Chair)They are a Harvard and Stanford Business School graduate who started out as a Business Analyst at McKinsey. They initially served as Brilliant Earth's co-CEO.
People progressing
Began as a Customer Operations Manager in 2012. Promoted 4 times and is now COO.
Diversity, Equity & Inclusion at Brilliant Earth
Kim Garcia (Director, Talent Acquisition )
- In 2020, we released one of the industry's first gender-fluid collections, the Mx Collection. We also offer gender-neutral engagement rings and wedding bands, inclusive sizing, and a virtual try-on experience with technology that allows anyone to visualize jewelry on their unique skin tones.
- As of the end of 2021, 41% of employees, 29% of people managers, and 36% of directors and above identified as BIPOC.
- Female Led: Female CEO, 4 out of 7 female board members.
- Female Majority: 79% of employees, 70% of people managers, and 57% of directors and above.
- DEI Training: We offer specific diversity-related workshops to foster an inclusive environment and support self-assessments of our progress.
- We formed an employee-led Diversity, Inclusion and Belonging Council supported by an executive sponsor to engage and empower our employees and leadership, solicit employee feedback, and identify and support opportunities for us to improve.
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