Engagement Manager, Courier Health

• This is a role for someone who wants to do consequential work
• You’re comfortable challenging the status quo and asking “why”
• 5–8+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record managing complex, multi-workstream engagements for enterprise clients — ideally several in parallel
• Strong executive presence; you're comfortable presenting to leadership and can hold a room
• Sharp analytical instincts and attention to detail — you back your recommendations with data
• Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
• Willing to get hands-on with platform configuration and product details, and establish yourself as a true platform expert
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel (roughly 25% of the time in-person at client locations)

Desirable

• Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies — and the relationships we build with our life sciences clients are how that happens
• Our clients are biopharma companies running complex patient support programs for life-saving therapies, and the Engagement Manager is the person those clients call when it matters
• In this role, you'll manage a portfolio of enterprise life sciences clients from implementation through ongoing growth — serving as the primary strategic partner for their Patient Services and Field Access programs
• You'll sit at the intersection of delivery, strategy, and relationship, translating client needs into outcomes on both sides
• You'll have real influence over how Courier Health shows up for its clients, how the Client Solutions practice evolves, and ultimately, how many patients get the support they need
• Drive client outcomes and expansion. You own the long-term health of your client relationships. Success means your clients are hitting their goals, renewing, and expanding
• You'll identify opportunities for clients to get more value from Courier Health and partner with our commercial team to pursue them
• Strategic advisory and thought partnership. You'll advise client leadership on Patient Services and Field Access strategy based on cross-client patterns, program data, and deep familiarity with their business
• Client relationships that hold up under pressure. You'll earn trust with day-to-day users and client executive leadership alike — not just by being responsive, but by knowing their business well enough to see around corners. You'll become the partner they call when things get complicated
• A feedback loop that makes the product better. You'll be close enough to clients to hear what's working and what isn't — and credible enough internally to make sure that feedback shapes the roadmap. You'll be a key input into how Courier Health evolves its platform and service offering
• Develop the people around you. You'll mentor junior team members; helping them think strategically about accounts, grow their client instincts, and accelerate their careers. Strong operators here become leaders