Senior IT Systems Engineer, Betterment

• Bachelor’s degree or equivalent practical experience in Information Systems, Technology, or a related field
• 6+ years of experience in IT systems engineering, SaaS administration, or enterprise technology operations
• Deep expertise in macOS administration and endpoint management at scale
• Strong experience with Okta and modern identity standards including SAML, OIDC, SCIM, and RBAC
• Proficiency in scripting and automation using tools such as Python, Bash, or similar
• Demonstrated ability to design, document, and operate scalable IT Systems in a cloud-first environment
• Strong debugging, problem-solving, and systems-thinking skills
• Customer-service mindset with a reliable, detail-oriented, and collaborative approach
• Don’t meet every single requirement? Research shows that women and people of color are less likely to apply for roles unless they meet every listed qualification. At Betterment, we’re committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this role or another opportunity with us

Desirable

• The Senior IT Systems Engineer is a hands-on, senior individual contributor responsible for designing, scaling, and operating Betterment’s core IT systems and infrastructure
• This role sits at the intersection of identity, SaaS platforms, endpoint management, and automation, ensuring employees have secure, reliable, and seamless access to the tools they need to do their best work
• As a force multiplier within Corporate Technology, this role establishes standards, builds scalable systems, and reduces manual toil through automation and thoughtful system design
• The Senior IT Systems Engineer partners closely with Security, People Operations, Finance, and Engineering to ensure IT systems are secure, auditable, and built to scale with the business
• IT Systems & Infrastructure Engineering:
• Design, implement, and maintain identity and access management architecture across the enterprise
• Own end-to-end employee lifecycle automation, integrating HRIS, identity, and downstream SaaS systems
• Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, Lumos, Jamf and other business-critical tools
• Experience administering business system/enterprise apps such as HRIS (ADP, etc.), Finance (Netsuite, Salesforce, ZipHq), Access review/ Spend control (Lumos)
• Establish and maintain standards for system configuration, access models, and operational ownership
• Automation & Platform Enablement:
• Automate repetitive IT workflows using scripting and infrastructure-as-code approaches
• Build scalable, self-service processes that reduce support burden and improve employee experience
• Standardize and codify IT infrastructure and workflows wherever possible to ensure consistency and reliability
• Experience withlow-code automation platforms: Boomi, Workato, Okta Workflows, Zapier
• Device & Endpoint Management:
• Manage and scale macOS endpoint fleets, including configuration, patching, security controls, and policy enforcement
• Own MDM tooling, OS upgrade strategies, and endpoint security posture in partnership with Security
• Support Windows endpoints where required, particularly for Finance and other specialized functions
• Security & Compliance Partnership:
• Implement and enforce IT security best practices across systems and endpoints
• Partner with Security Engineering and Risk to strengthen MFA, SSO, RBAC, and device trust controls
• Proactively identify, troubleshoot, and remediate IT-related security gaps and operational risks
• Support audit and compliance efforts by ensuring systems are well-documented, controlled, and auditable
• Security-first/minded approach
• Employee Experience & Support:
• Act as a senior escalation point for IT Support, ensuring predictable availability and high-quality service
• Document IT standards, policies, and troubleshooting guides to promote clarity and consistency
• Improve onboarding, offboarding, and day-to-day employee experiences through reliable systems and automation

• We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
• In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment
• Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
• On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency
• As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision
• Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process