Head of Design, Common Room
+ Equity
Customer intelligence platform
Posted today
Customer intelligence platform
101-200 employees
Posted today
+ Equity
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- If you love working in the middle of product, brand, and business—and want to leave your fingerprints on something big—we want to meet you
- 8+ years of experience in product and/or brand design, including time spent at high-growth B2B SaaS companies
- A strong individual contributor portfolio that demonstrates clarity, craft, and usability across product and marketing experiences
- Experience mentoring or managing other designers, even informally, with an interest in team building and coaching
- A person with a strong growth oriented mindset
- Comfortable toggling between strategic leadership and tactical execution
- Strong collaboration and communication skills—especially in remote, async-friendly environments
- Familiarity with data-rich or workflow-centric tools (bonus for PLG, RevOps, or GTM experience)
- Fluency in Figma and other modern design tools
- You thrive in ambiguity and move fast with intention
- You think in systems but never lose sight of details
- You believe the best design starts with a real customer problem—not just a pixel-perfect mock
- You’re energized by the duality of designing and leading
- You care deeply about the full customer journey—from first touch to long-term adoption
- You enjoy collaborating with cross-functional partners who challenge you to think bigger
- You’re passionate about designing tools that make work feel more human, not less
What the job involves
- Design is core to how we build and differentiate
- We’re looking for a Director of Design who can operate as a player-coach: someone eager to roll up their sleeves and ship high-quality work, while also guiding the design function as we scale our product and brand
- You’ll work closely with product, engineering, marketing, and go-to-market teams to shape elegant, intuitive experiences—both in our product and in how we tell our story
- You’ll balance day-to-day design execution with long-term team leadership, helping define our design culture, processes, and standards from the ground up
- This is a rare opportunity to own design in a high-growth startup with clear product-market fit, category-defining potential, and a passionate user base
- Design Hands-On: Own and execute key design work across product and brand—especially in high-impact areas like UX patterns, dashboards, onboarding, and storytelling
- Lead by Example: Set a high bar for craft, speed, and clarity. Model best practices in product and design ledt thinking, prototyping, and cross-functional collaboration
- Grow the Team: Help recruit and mentor other designers. Shape a culture that prioritizes simplicity, customer empathy, and high-velocity learning
- Persona Centric:Lead the charge in ensuring we build a deep understanding across the company of who are users are, what they care about, and jobs they need to get done
- Bridge Product and Brand: Ensure a consistent design language across our product UI, website, marketing materials, and customer-facing assets
- Own Design Systems: Evolve our existing design system and UI foundations to support faster iteration and cohesive user experiences
- Advocate for the User: Leverage customer research, product usage data, and cross-functional input to drive design decisions
- Partner Across Functions: Collaborate closely with PMs, engineers, marketers, and GTM leads to shape strategy and deliver impactful work
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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