Director of Information Technology, Komodo Health

• 7+ years of IT leadership experience with at least 3 years at the senior manager or director level, overseeing distributed global teams
• Proven ability to build and execute IT roadmaps that balance short-term service excellence with long-term enterprise scalability
• Deep expertise in enterprise IT management: SaaS ecosystems (Google Workspace, Office 365, Okta, Slack, Atlassian, Zoom), endpoint management (Mac/Windows), and cloud services (AWS)
• Strong track record in security, risk, and compliance, with experience supporting SOC 2, HIPAA, or equivalent frameworks
• Demonstrated success in change management and organizational transformation, driving adoption of new platforms and practices
• Business fluency: ability to communicate IT strategy and performance metrics to C-level stakeholders, bridging technical and non-technical audiences
• A track record of vendor management and contract negotiation at scale
• High EQ and strong people leadership skills, with a proven ability to build diverse, engaged, and high-performing teams
• Expected AI Use in this role…
• Leverage AI-driven IT service automation (chatbots, predictive analytics) to improve incident response, resolution times, and employee experience
• Partner with business leaders to evaluate and scale enterprise AI workplace solutions, ensuring governance, data privacy, and measurable productivity gains

Desirable

• As the Director of IT, you will be the strategic leader shaping Komodo Health’s enterprise technology landscape. You will oversee global IT operations, drive innovation in service delivery, and ensure Komodo’s workforce has the secure, scalable, and seamless technology foundation it needs to accelerate our mission of reducing the burden of disease
• This role extends beyond operational oversight: you will be responsible for building a forward-looking IT strategy, driving enterprise transformation initiatives, and partnering with executives across the organization to align technology investments with business priorities
• Your leadership will be defined by vision, resilience, and the ability to inspire a global team to deliver excellence at scale
• Looking back on your first 12 months at Komodo Health, you will have accomplished…
• Designed and implemented an IT strategy and roadmap aligned with company growth and enterprise risk priorities
• Scaled global IT service delivery, with measurable improvement in user satisfaction, incident response, and resolution times
• Established a world-class IT team, improving engagement, retention, and capability maturity across geographies
• Strengthened Komodo Health’s security and compliance posture, ensuring enterprise readiness for audits, SOC 2, HIPAA, and other regulatory frameworks
• Delivered enterprise transformation initiatives (e.g., collaboration platforms, automation, observability, AI-driven IT ops) that enhanced productivity and reduced total cost of ownership
• You will define and execute the IT strategy, aligning technology investments with organizational priorities and scaling needs
• Partner with senior leadership to evaluate and adopt emerging technologies that enhance workforce productivity and enterprise resilience
• Oversee IT Service Management for a fully remote and hybrid workforce spanning multiple global regions
• Establish KPIs and SLAs, ensuring reliable, secure, and frictionless employee experiences
• Collaborate with HR, Security, Legal, and Compliance to ensure IT practices exceed industry standards
• Oversee risk management, business continuity planning (BCP), and incident response readiness
• Lead, mentor, and grow a distributed global IT team into a strategic, business-aligned function
• Cultivate a culture of accountability, innovation, and continuous improvement
• Oversee lifecycle management of IT infrastructure, SaaS ecosystem, and workplace technologies
• Negotiate, manage, and optimize vendor partnerships to deliver both cost efficiency and service innovation
• Expected AI Use in this role…
• Leverage AI-driven IT service automation (chatbots, predictive analytics) to improve incident response, resolution times, and employee experience
• Partner with business leaders to evaluate and scale enterprise AI workplace solutions, ensuring governance, data privacy, and measurable productivity gains