Customer Success Engineer, dLocal
Emerging markets payments platform
Job no longer available
Emerging markets payments platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable global merchants to connect seamlessly with billions of emerging market users.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering or similar field
- Experience in dealing with customers from a technical approach
- Knowledge of SQL and Excel
- Passion for customer success and deep interest in understanding client needs
- Excellent interpersonal and communication capabilities to build effective relationships with customers and work effectively with them
- Great analytical and technical abilities
- Project management familiarity is a plus
- Experience with big data is a plus
What the job involves
- As our Customer Success Engineer, you will be responsible for managing all technical aspects of the relationship with our customers, assisting them when experiencing any operating or procedural difficulty with the use of our products
- Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job
- Escalates more complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path. Verifies that suggested solutions effectively resolve the customers’ problems through verbal or email follow-up
- Promoting a “customer first” environment at all times
- Providing top-quality technical service, helping to ensure customer satisfaction, and strengthening customer relationships
- Handling customer interactions with diplomacy and tact. Gauging the customer’s technical capability and communicating with them in appropriate technical or non-technical language
- Acquiring excellent product and technical knowledge, to guarantee the quality of service provided to customers
- Monitoring of support requests and deep diving into data to identify any recurring issues or trends that can lead to identifying opportunities to upgrade or modify products so that they meet customers’ needs more effectively
Application process
- Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Our take
It is clearly evident that there is a massive payments gap between developed countries and emerging economies, with consumers in many countries having little or no access to modern payment options. dLocal was established in Uruguay to address this gap, which it aims to close not only for its neighbouring countries but across the globe.
Through its unique "One dLocal" concept (one direct API, one platform, and one contract), global companies can accept payments, send pay-outs and settle funds globally without separately managing pay-in and pay-out processors. The company also supplies a defense suite and local issuing for virtual and physical pre-paid cards in Latin America, as well as tools for building payments infrastructure for platforms and marketplaces.
Since founding, the company has expanded across Uruguay, the USA, Israel, Brazil and Europe. The company has seen significant growth while remaining confident and committed to its original mission. A notable achievement is dLocal becoming a certified Payment Initiation Service Provider in Brazil, which means it can eliminate unnecessary steps for users in the region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$150m
LATE VC
Sep 2020
$200m
SERIES A
Total funding: $357m
Company HQ
Tres Cruces, Montevideo, Montevideo Department
Leadership
Sergio Fogel
(Co-Founder & CSO)Co-founded multiple companies, such as AstroPay, and is an Official Member of the Forbes Finance Council.
Pedro Arnt
(CEO)Member of the Board of Directors at Allegro who advises at several firms. Previously EVP and CFO at MercadoLibre.com.
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