Senior UX Researcher, Zoox
Operations Research
$177-213k
+ RSUs + Zoox Stock Appreciation Rights
Office located in Foster City, CA
Autonomous vehicle technology
Job no longer available
Autonomous vehicle technology
1001+ employees
Job no longer available
$177-213k
+ RSUs + Zoox Stock Appreciation Rights
Office located in Foster City, CA
1001+ employees
Company mission
To reimagine transportation from the ground up.
Role
Who you are
- We are looking for a person like you who is hungry for knowledge, prepared to ask the hard questions and challenge existing assumptions, and wants to help the team see the forest from the trees
- A researcher for this role will be capable of future thinking and planning for the unknown
- Importantly, you will want to be comfortable with ambiguity and ready to provide evidence why the recommended path forward is the best one
- 8+ years of relevant work experience
- Experience working with enterprise or internal users
- Experience working with technical users and products
Desirable
- Experience researching and/or designing for a wide range of users and abilities
- Experience working with customer service or call centers
- Experience working on product suites or tools that work together
- Experience working with tools used in field operations
What the job involves
- As the Senior UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our fleet of autonomous vehicles in action
- You will play a pivotal role in addressing known problems and assisting our cross-functional partners in solving the right problems, not just their symptoms
- While this role will work closely with the Product Team, having a good product sense will supercharge success
- Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders
- Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs; likely through use of diary studies, service safaris, role playing, and experience diagramming
- Conduct research that allows the team to gain clarity into how internal users work and identify unmet needs and pain points to guide the development of tools and organizational changes that will improve fleet efficiency and progress towards Zoox’s milestones and goals
- Deliver insights with appropriate narrative framing to guide immediate changes, the team’s vision, and roadmap decisions
- Present findings and recommendations to improve the experiences of users; be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users
- Manage expectations and interests of a diverse set of stakeholders while maintaining a human-centered posture
Our take
Zoox, a self-driving vehicle company, was founded to make personal transportation safer and more enjoyable for all. It has aimed to achieve this goal by creating a new mode of driverless transportation, thus eradicating the safety and logistical issues that come with human drivers.
It revealed its custom vehicle design in December 2020, showcasing something different from just a car without a driver. Uniquely, all four wheels are independent of one another, and the vehicles have no front or back, making them more agile than a standard car. Zoox claims that it is different from other industry players because it has created an entire driverless ecosystem, including the vehicle itself, allowing it to have more control.
The company is fast becoming a major player in an industry that is predicted to be worth $2 trillion by 2030. Electric motors are highly desirable, particularly in an urban environment, as governments look for ways to reduce emissions and improve air quality. Zoox is aiming to play a vital role in this evolution towards more sustainable urban mobility. Amazon acquired the company in 2020 and, despite a general downturn in the sector through 2022, opened its first Zoox factory for robotaxis in 2025, and is testing the autonomous vehicles in multiple cities in the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2019
$200m
CONVERTIBLE
Jul 2018
$500m
SERIES B
Total funding: $1.2bn
Company benefits
- Paid parental leave
- Affinity groups and sports clubs
- Work from home opportunities
- Health insurance
- Our crew’s health and happiness is our first priority. We offer comprehensive health and mental health support, a wellbeing program, and unlimited and flexible paid time away
- We invest in our crew—and their families—for the long term. That includes generous family planning support, caregiver support, and strong cash compensation with great equity upside
- We look after our crew when they’re in the office too. Our famous food program is a great example, featuring a daily changing menu of local and sustainable dishes
- There’s a busy calendar of social events at Zoox, with more sports teams than you can count. And, of course, playing with robots is an important part of the job description
Company HQ
Vintage Park, Foster City, CA
Leadership
Aicha Evans
(CEO)Having studied at the George Washington University, Aicha started her career with 2 years in Engineering at Skyworks before joining Intel, where she spent over 11 years. She left her role as Corporate Strategy Officer in February 2019 to join Zoox as CEO.
Jesse Levinson
(CTO)Prior to co-founding Zoox, completed a Computer Science PhD at Stanford University. Also created Pro HDR, a million+ selling mobile photography app.
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